Remote Coach for In-Home Tech Team

Asurion; Baltimore (MD); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Asurion is seeking a DES Coach in Baltimore, Maryland to supervise and coordinate the Delivery Expert Setup Operation. The Coach will motivate and develop a remote team to ensure exceptional customer service and follow through on tasks effectively.

The ideal candidate should have a bachelor’s degree and at least 1 year of supervisory experience, along with excellent communication and analytical skills.

Qualifications

• 1+ years of supervisory experience with a strong aptitude for motivating and coaching employees.
• Technical experience in assembling or disassembling electronic devices is preferred.

Responsibilities

• Supervise and coordinate daily activities of the Delivery Expert Setup Operation.
• Develop and guide a team of remote-based Technicians.
• Motivate experts and drive sales and customer service metrics.

Skills

Excellent interpersonal skills

Experience supporting and delivering on sales requirements

Excellent critical thinking skills

Excellent written and verbal communication skills

Time management

Ability to develop effective relationships

Soft/Leadership skills

Education

Bachelor’s degree or associate degree from an accredited institution

Job description

Asurion is seeking a DES Coach in Baltimore, Maryland to supervise and coordinate the Delivery Expert Setup Operation. The Coach will motivate and develop a remote team to ensure exceptional customer service and follow through on tasks effectively.

The ideal candidate should have a bachelor’s degree and at least 1 year of supervisory experience, along with excellent communication and analytical skills.