Robotics Field Operations Associate

Socket.dev; Washington (District of Columbia); On-site; USD 42,000 - 64,000; Full time

Job summary

Serve Robotics is seeking an Operations Associate to ensure smooth, reliable performance of our autonomous delivery robots. You will support robots in the field, perform light maintenance like cleaning sensors, and help ensure on-time, safe deliveries while documenting incidents for the team.

You will work across operations, engineering, and customer support, managing deployments, escalating issues, and supporting safety and training initiatives.

Qualifications

• Valid driver's license is required.
• Comfortable driving mid-size utility vehicles as needed.
• Capable of lifting and maneuvering items weighing up to 50 pounds.
• Demonstrated ability to engage with customers in a professional setting.
• Willingness and ability to work flexible hours, including nights, weekends, and holidays, as operations require.
• Preferred Jira experience.
• Experience using Slack for team communication.

Responsibilities

• Maintain field readiness by supporting robots, ensuring timely response, coordination, and order fulfillment as business needs arise.
• Assist in deployment processes in line with deployment expectations, including preparation, inspection, cleaning and placement of robots.
• Track, document, and close escalation tickets while maintaining clear communication, constant updates, records, and supporting documentation.
• Operate company vehicles safely to facilitate the movement, recovery, or repositioning of robotic units as needed.
• Prioritize safety by adhering to company safety standards, escalating critical events appropriately, and ensuring personal well-being.
• Manage end-of-shift recovery by securing, charging, sanitizing, and accounting for all robotic assets and associated equipment.
• Ensure proper handling, maintenance, and storage of all company-issued tools, devices, and protective gear.

Skills

Valid driver's license

Comfortable driving mid-size vehicles

Lifting up to 50 pounds

Customer-facing experience

Flexible schedule

Strong organizational skills

Last-mile delivery/robotics experience

Slack experience

Tools

Jira

Slack

Job description

Serve Robotics is seeking an Operations Associate to ensure smooth, reliable performance of our autonomous delivery robots. You will support robots in the field, perform light maintenance like cleaning sensors, and help ensure on-time, safe deliveries while documenting incidents for the team.

You will work across operations, engineering, and customer support, managing deployments, escalating issues, and supporting safety and training initiatives.