Robotics Field Operations Associate

Serve Robotics

Washington (District of Columbia)

On-site

USD 42,000 - 62,000

Full time

6 days ago

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Job summary

Serve Robotics is seeking an Operations Associate to keep autonomous delivery robots performing reliably in real-world environments. You’ll support robots in the field, perform light maintenance like sensor cleaning, document incidents, and help ensure on-time deliveries while protecting equipment.

Collaborating with operations, engineering, and customer support, you’ll help manage deployments, escalate technical issues, and support safety and training initiatives to improve our robotics program

Qualifications

Valid driver’s license and ability to drive mid-size utility vehicles.
Able to lift and maneuver items up to 50 pounds.
Experience engaging with customers in a professional setting.
Willingness to work nights, weekends, and holidays as operations require.
Experience with Jira and Slack is a plus.

Responsibilities

Maintain field readiness by supporting robots, ensuring timely response and coordination.
Assist in deployment processes including preparation, inspection, cleaning and placement of robots.
Track, document, and close escalation tickets with clear communication and records.
Operate company vehicles safely to move, recover, or reposition robotic units.
Prioritize safety by adhering to PPE rules and company standards.
Manage end-of-shift recovery by securing, charging, sanitizing, and accounting for all assets.
Ensure proper handling and storage of tools, devices, and protective gear.