Field-Ready Service Ops Coordinator

PowerSecure Brand; Ball Ground (GA); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

401(k) matching

Paid time off (PTO)

Flexible spending accounts

Job summary

PowerSecure Brand is seeking a Service Operations Specialist to provide administrative support to the Service organization, helping manage work orders and assist field technicians with back-office tasks. You will coordinate with internal teams to ensure documentation and transactions are completed accurately and efficiently while supporting day-to-day operational needs.

The role requires strong organizational skills, attention to detail, and the ability to navigate ERP and timekeeping systems.

Qualifications

• High school diploma or GED required.
• 1-3 years of administrative, customer service, service operations, or office support experience.
• Strong organizational skills with the ability to manage multiple tasks and priorities.
• Ability to learn and navigate ERP, service management, and timekeeping systems.
• Strong attention to detail and accuracy in data entry, documentation, and approvals.
• Customer service mindset with a professional approach to resolving issues and responding to requests.
• Ability to follow established processes and elevate issues when appropriate.
• Ability to work independently and as part of a team in a fast-paced environment.

Responsibilities

• Monitor assigned work queues and ensure Field Service transactions are completed accurately and in a timely manner.
• Support other internal departments by gathering information, resolving administrative requests, and providing documentation as needed.
• Assist field technicians with back-office support needs, including work order administration, and issue resolution.
• Communicate with technicians, managers, and internal departments regarding status updates, missing information, and process-related questions.
• Provide administrative support to Service Operations, including monitoring and responding to shared email inboxes.
• Assist with routine reporting, data entry, and administrative activities that support Service Operations objectives.

Skills

Administrative experience

Multi-tasking

ERP navigation

Data entry accuracy

Customer service mindset

Communication skills

Teamwork

Education

High school diploma or GED

Tools

ERP systems

Timekeeping systems

Job description

PowerSecure Brand is seeking a Service Operations Specialist to provide administrative support to the Service organization, helping manage work orders and assist field technicians with back-office tasks. You will coordinate with internal teams to ensure documentation and transactions are completed accurately and efficiently while supporting day-to-day operational needs.

The role requires strong organizational skills, attention to detail, and the ability to navigate ERP and timekeeping systems.