Service Operations Coordinator

PowerSecure, Inc.; Ball Ground (GA); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

FSAs/HSAs

Wellness program

Referral program

Tuition reimbursement

Job summary

PowerSecure, a Southern Company subsidiary, is seeking a Service Operations Specialist to provide administrative support for work order management and technician coordination. You will work with field teams to ensure accurate documentation and timely service transactions.

This role emphasizes organization, data accuracy, and responsive communication as you assist with back-office tasks, reporting, and process questions.

Qualifications

• High school diploma or GED required.
• 1-3 years of administrative, customer service, service operations, or office support experience.
• Strong organizational skills with the ability to manage multiple tasks and priorities.
• Ability to learn and navigate ERP, service management, and timekeeping systems.
• Strong attention to detail and accuracy in data entry, documentation, and approvals.
• Customer service mindset with a professional approach to resolving issues and responding to requests.
• Ability to follow established processes and escalate issues when appropriate.
• Ability to work independently and as part of a team in a fast-paced environment.

Responsibilities

• Monitor assigned work queues and ensure Field Service transactions are completed accurately and in a timely manner.
• Support other internal departments by gathering information, resolving administrative requests, and providing documentation as needed.
• Assist field technicians with back-office support needs, including work order administration, and issue resolution.
• Communicate with technicians, managers, and internal departments regarding status updates, missing information, and process-related questions.
• Provide administrative support to Service Operations, including monitoring and responding to shared email inboxes.
• Assist with routine reporting, data entry, and administrative activities that support Service Operations objectives.

Skills

Organizational skills

Customer service mindset

Attention to detail

Communication

Independent worker

Teamwork

Process adherence

Education

High school diploma or GED

Tools

ERP systems

Service management software

Timekeeping systems

Job description

PowerSecure, a Southern Company subsidiary, is seeking a Service Operations Specialist to provide administrative support for work order management and technician coordination. You will work with field teams to ensure accurate documentation and timely service transactions.

This role emphasizes organization, data accuracy, and responsive communication as you assist with back-office tasks, reporting, and process questions.