Field Service Operations Coordinator

Southern Company; Northern (KY); Hybrid; USD 46,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, vision & life

401(k) matching

Vacation, Holidays, PTO

FSAs / HSA

Wellness programs

Employee referral program

Tuition reimbursement

Job summary

PowerSecure, a Southern Company subsidiary, is seeking an Assistant to Field Service Manager to support the FSM and Field Service Leaders by handling administrative tasks, enabling technicians to focus on field activities.

The role requires strong Microsoft Office skills, excellent communication, and the ability to multitask in a fast-paced environment; occasional travel to customer meetings may be required.

Qualifications

• High School diploma is required.
• Bachelor's degree is preferred.
• Previous service industry experience (Power Generation, HVAC, etc.) is preferred.
• Capability of managing customers with tact, patience, and grace.
• Fluency with Microsoft Office product suite.
• Critical reading and analytical skills.
• Strong organizational skills.
• Ability to manage workload issues with strict deadlines and attention to detail.
• Capable of working independently and multi-tasking in fast paced environment.
• High energy level with ability to take initiative.
• Must possess excellent verbal and written communication skills.

Responsibilities

• Handle daily time approvals for Service Technicians, review issues found with FSM to ensure the FSL's are coaching the Service Technicians on improvements.
• Handle weekly reviews of expense reporting, work with FSM to ensure coaching is provided when issues are found.
• Assist the FSM in reviewing the productivity and profitability of work orders, ensure we are performing up to company standards.
• Assist the FSM in building and maintaining the OnCall program.
• Develop a comprehensive knowledge of company services, solutions, and programs.
• Coordinate with the other team members to resolve problems, facilitate solutions and enhance the customer service experience.
• Periodic travel will be required to attend customer meetings.
• Provide after-hour emergency response support as required.
• Assist in preparation of work orders for handoff to invoicing, work with Service management on items found that need to be address within the Operations Department.
• Assist FSM In productivity data review.

Skills

MS Office proficiency

Analytical skills

Organizational skills

Time management

Multitasking

Initiative

Verbal and written communication

Education

High School diploma

Bachelor's degree

Job description

PowerSecure, a Southern Company subsidiary, is seeking an Assistant to Field Service Manager to support the FSM and Field Service Leaders by handling administrative tasks, enabling technicians to focus on field activities.

The role requires strong Microsoft Office skills, excellent communication, and the ability to multitask in a fast-paced environment; occasional travel to customer meetings may be required.