Field Service Operations Coordinator

Powersecure-Inc.; Ball Ground (GA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Competitive pay and 401(k) matching

Paid time off (PTO) and holidays

Flexible spending accounts / Health-s

Wellness incentive programs

Employee referral program

Tuition reimbursement

Job summary

PowerSecure is seeking an Assistant to Field Service Manager to support the FSM and field service leaders by handling administrative tasks that keep technicians focused on field activities. This role collaborates with the FSM to grow operations knowledge and ensure service excellence.

The candidate will manage daily time approvals, expense reviews, and productivity analysis, while developing a deep understanding of PowerSecure services and programs.

Qualifications

• High School diploma is required.
• Bachelor’s degree is preferred.
• Previous service industry experience (Power Generation, HVAC, etc.) is preferred.
• Capability of managing customers with tact, patience, and grace.
• Fluency with Microsoft Office product suite.
• Critical reading and analytical skills.
• Strong organizational skills.
• Ability to manage workload issues with strict deadlines and attention to detail.
• Capable of working independently and multi-tasking in fast paced environment.
• High energy level with ability to take initiative.
• Must possess excellent verbal and written communication skills.

Responsibilities

• Handle daily time approvals for Service Technicians, review issues found with FSM to ensure the FSL’s are coaching the Service Technicians on improvements.
• Handle weekly reviews of expense reporting, work with FSM to ensure coaching is provided when issues are found.
• Assist the FSM in reviewing the productivity and profitability of work orders, ensure we are performing up to company standards.
• Assist the FSM in building and maintaining the OnCall program.
• Develop a comprehensive knowledge of company services, solutions, and programs.
• Coordinate with the other team members to resolve problems, facilitate solutions and enhance the customer service experience.
• Periodic travel will be required to attend customer meetings.
• Provide after-hour emergency response support as required.
• Assist in preparation of work orders for handoff to invoicing, work with Service management on items found that need to be address within the Operations Department.
• Assist FSM In productivity data review.

Skills

MS Office

Customer service

Analytical skills

Organizational skills

Verbal and written communication

Time management

Ability to multitask

High energy

Independent work

Deadline compliance

Power Generation/HVAC experience

Education

High School diploma

Bachelor’s degree

Job description

PowerSecure is seeking an Assistant to Field Service Manager to support the FSM and field service leaders by handling administrative tasks that keep technicians focused on field activities. This role collaborates with the FSM to grow operations knowledge and ensure service excellence.

The candidate will manage daily time approvals, expense reviews, and productivity analysis, while developing a deep understanding of PowerSecure services and programs.