Service Operations Specialist

PowerSecure, Inc.; Ball Ground (GA); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

FSAs/HSAs

Wellness program

Referral program

Tuition reimbursement

Job summary

PowerSecure, a Southern Company subsidiary, is seeking a Service Operations Specialist to provide administrative support for work order management and technician coordination. You will work with field teams to ensure accurate documentation and timely service transactions.

This role emphasizes organization, data accuracy, and responsive communication as you assist with back-office tasks, reporting, and process questions.

Qualifications

• High school diploma or GED required.
• 1-3 years of administrative, customer service, service operations, or office support experience.
• Strong organizational skills with the ability to manage multiple tasks and priorities.
• Ability to learn and navigate ERP, service management, and timekeeping systems.
• Strong attention to detail and accuracy in data entry, documentation, and approvals.
• Customer service mindset with a professional approach to resolving issues and responding to requests.
• Ability to follow established processes and escalate issues when appropriate.
• Ability to work independently and as part of a team in a fast-paced environment.

Responsibilities

• Monitor assigned work queues and ensure Field Service transactions are completed accurately and in a timely manner.
• Support other internal departments by gathering information, resolving administrative requests, and providing documentation as needed.
• Assist field technicians with back-office support needs, including work order administration, and issue resolution.
• Communicate with technicians, managers, and internal departments regarding status updates, missing information, and process-related questions.
• Provide administrative support to Service Operations, including monitoring and responding to shared email inboxes.
• Assist with routine reporting, data entry, and administrative activities that support Service Operations objectives.

Skills

Organizational skills

Customer service mindset

Attention to detail

Communication

Independent worker

Teamwork

Process adherence

Education

High school diploma or GED

Tools

ERP systems

Service management software

Timekeeping systems

Job description

Job Summary

The Service Operations Specialist provides administrative support to the Service organization by assisting with work order management and technician support. This role works closely with internal teams to ensure service-related documentation and transactions are completed accurately and efficiently while supporting day-to-day operational needs.

Minimum Qualifications: (Education, Experience, Knowledge, and Skills)

• High school diploma or GED required
• 1-3 years of administrative, customer service, service operations, or office support experience
• Strong organizational skills with the ability to manage multiple tasks and priorities
• Ability to learn and navigate ERP, service management, and timekeeping systems
• Strong attention to detail and accuracy in data entry, documentation, and approvals
• Customer service mindset with a professional approach to resolving issues and responding to requests
• Ability to follow established processes and escalte issues when appropriate
• Ability to work independently and as part of a team in a fast-paced environment

Job Duties And Responsibilities

• Monitor assigned work queues and ensure Field Service transactions are completed accurately and in a timely manner.
• Support other internal departments by gathering information, resolving administrative requests, and providing documentation as needed.
• Assist field technicians with back-office support needs, including work order administration, and issue resolution.
• Communicate with technicians, managers, and internal departments regarding status updates, missing information, and process-related questions.
• Provide administrative support to Service Operations, including monitoring and responding to shared email inboxes.
• Assist with routine reporting, data entry, and administrative activities that support Service Operations objectives.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to assign or reassign duties and responsibilities at any time, based on business needs.

About Us

PowerSecure, a Southern Company subsidiary, is a leading provider of innovative energy solutions to electric utilities and their industrial, institutional, and commercial customers.

Join Our Power Team!

We invest in high-value and cost-effective benefits for our employees. Our benefits package includes:

• Medical, dental, vision and life insurance coverage
• Competitive pay and a matching 401 (k) plan
• Vacation, Company Holidays, Paid Time Off (PTO- personal and sick days)
• Flexible spending accounts/Health savings account
• Wellness Incentive Programs
• Employee Referral Program
• Tuition Reimbursement

PowerSecure is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression or any other basis prohibited by law.

This position is not open to third party recruiters.