Field Service Coordinator — Dispatch & Customer Care

Southern Company; Northern (KY); Hybrid; USD 40,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, vision & life

401(k) Match

Paid Time Off

FSA/HSA

Wellness Programs

Employee Referral Program

Tuition Reimbursement

Job summary

PowerSecure, a Southern Company subsidiary, seeks a Service Coordinator to dispatch and plan field service activities, ensuring productive, efficient and safe operations under the guidance of the Supervisor.

Responsibilities include coordinating maintenance work orders, handling calls and emails, analyzing reports, and maintaining strong customer relations with a focus on accuracy and teamwork.

Qualifications

• Basic knowledge of generator service industry preferred.
• Excellent customer support, follow up and service skills.
• Excellent verbal and written communication skills.
• Excellent listening and cognitive understanding skills.
• High attention to detail.
• Strong organizational skills.
• Proficient with Microsoft Outlook and Excel.
• Ability to learn/work within Company ERP System.
• Accurate data entry.
• Ability to interpret field-provided documents and service reports.
• Able to develop & maintain effective working relationships with customers and co-workers.
• Ability to work as a contributive member of a high-performing team.
• High School Graduate or GED
• 1-2 years of related experience preferred.

Responsibilities

• Dispatch field resources and assign maintenance and service work based on technician skills and location.
• Coordinate workflow of all field service requests.
• Field phone calls and respond to internal and external emails.
• Analyze daily reports to determine status of open jobs.
• Open and review work orders to ensure timely completion of customer requests.
• Keep Supervisor updated on current work in progress.
• Work well in a team-oriented environment.
• Maintain professional composure at all times.
• Follow all company standards and procedures.
• Provide an excellent example of customer service on all levels.

Skills

Customer support

Verbal communication

Written communication

Attention to detail

Organizational skills

Data entry

ERP systems

Team player

Education

High School Diploma or GED

Tools

Microsoft Outlook

Excel

ERP System

Job description

PowerSecure, a Southern Company subsidiary, seeks a Service Coordinator to dispatch and plan field service activities, ensuring productive, efficient and safe operations under the guidance of the Supervisor.

Responsibilities include coordinating maintenance work orders, handling calls and emails, analyzing reports, and maintaining strong customer relations with a focus on accuracy and teamwork.