Service & Operations Coordinator

Power Tech LLC; Council Bluffs (IA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Company-paid medical insurance

Paid time off

Six paid holidays

401(k) with 4% company match

Career growth and professional dev.

Collaborative work environment

Job summary

PowerTech is seeking a highly organized Service & Operations Specialist to join our team. This role blends customer service, scheduling, billing, payroll processing, and systems administration to keep work flowing smoothly.

You’ll back up dispatch, manage work orders, and help improve scheduling and communication. A background in field service operations and strong MS Office skills are preferred.

Qualifications

• 2+ years of experience in project coordination, billing, scheduling, dispatch, or service operations within construction, electrical, mechanical, HVAC, generator, or a similar trade.
• Excellent organizational, communication, and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and problem-solving skills.
• Proficiency with Microsoft Office; experience with ServiceTitan or similar field service software is preferred.
• High school diploma or GED.

Responsibilities

• Manage ServiceTitan backend operations, including maintaining the PriceBook, work orders, service requests, customer records, and operational reports.
• Provide backup support for technician dispatch and scheduling by assigning appointments and coordinating workload, location, priority, and technician availability.
• Serve as the primary point of contact for customers, responding to inquiries regarding scheduling, billing, service contracts, and work status while coordinating communication with technicians and internal teams.
• Process weekly billing, verify technician time, and maintain accurate job documentation.
• Manually process and enter payroll data.
• Manage recurring maintenance agreements, contract renewals, equipment registrations, and manufacturer portals.
• Track open work orders and support timely job completion.
• Coordinate materials, inventory updates, and project supply replenishment for service operations.
• Maintain general knowledge of permit requirements and assist with pulling permits for projects.
• Identify opportunities to improve scheduling, communication, and operational efficiency.

Skills

Organizational skills

Communication skills

Multitasking

Attention to detail

Problem solving

Education

High school diploma or GED

Tools

ServiceTitan

Microsoft Office

Job description

PowerTech is seeking a highly organized Service & Operations Specialist to join our team. This role blends customer service, scheduling, billing, payroll processing, and systems administration to keep work flowing smoothly.

You’ll back up dispatch, manage work orders, and help improve scheduling and communication. A background in field service operations and strong MS Office skills are preferred.