Field Quality Improvement Lead: FRACAS & Analytics

Daimler Truck North America; Portland (OR); Hybrid; USD 71,000 - 91,000; Full time

Benefits offered by this job

401k match

Vacation time

Holidays

Parental leave

Healthcare plans

Wellness programs

Tuition assistance

Volunteer paid time off

Disability plans

Onsite fitness

Job summary

Daimler Truck North America is seeking a Field Quality Team (FQT) Lead within the Product Reliability organization to act as a technical project manager for field quality topics. You will lead cross-functional investigations, analyze warranty patterns, and drive issues from identification through sustainable resolution with SMEs.

You will collaborate with Engineering, Supplier Quality, Service, Warranty, Manufacturing, and Compliance, owning FRACAS workflows, problem solving, and reporting to

Qualifications

• Bachelor's degree with 2 years of related experience OR an associate's degree with 3 years of related experience OR 6 years of related experience.
• Working knowledge of DTNA product design, system integration, testing, and overall truck operation.
• Knowledge of performance metrics, target setting, and reporting practices.
• Experience applying analytical techniques, statistics, and forecasting methods to evaluate data, identify trends, and support decision-making.
• Knowledge of structured problem-solving methodologies and the ability to apply them to quality and business challenges.
• Experience contributing to cross-functional projects and collaborating with multiple stakeholders to achieve business objectives using data and logical reasoning.
• Effective interpersonal and communication skills with the ability to work across teams and present findings to management.
• Working knowledge of DTNA warranty data structures, reporting tools, and performance trends.
• Continuous improvement mindset with the ability to support process improvements and develop analytical tools and solutions.
• Familiarity with DTNA's Products, Manufacturing Plants, and internal processes (engineering release, Purchasing, LCM, production operations, Compliance, Aftermarket, Service, telematics, etc.).

Responsibilities

• First point of contact for field quality emerging issues
• Monitor trends and identify emerging risks
• Coordinate and lead cross-functional investigations on product quality by analyzing warranty patterns relative to product configurations
• Use digital tools and facilitate forums between DTNA teams to collect additional details that define warranty claim and truck populations.
• Develop statistical methods to analyze warranty claim rate, warranty cost, and product volume.
• Summarize the problem scope into a FRACAS, quantify failure modes and probable root causes, so it can be addressed by the appropriate team
• Coordinate cross-functional teams and drive accountability
• Facilitate structured problem-solving and corrective actions
• Escalate technical issues to the appropriate SMEs and lead topic reporting with support from SMEs
• Lead tertiary responsibilities and special assignments (will be allocated based on individual skillsets, capacity, and areas of expertise, including reporting, systems, and process-related work)
• Answer report requests on various quality topics and provide analytical/statistical analysis to management as needed.
• Support rollout, training, and continuous improvement activities
• Support Rate Planning as a key input to setting truck rates
• Support developing and maintaining process documentation, training, and knowledge-sharing platforms.
• Cover other areas of the team as needed.

Skills

Cross-functional collaboration

Statistics analysis

FRACAS knowledge

Problem solving

DTNA product knowledge

Warranty data understanding

Communication skills

Project management

Education

Bachelor's degree with 2 years of related experience

Associate's degree with 3 years of related experience

6 years of related experience

Tools

FRACAS tool

Job description

Daimler Truck North America is seeking a Field Quality Team (FQT) Lead within the Product Reliability organization to act as a technical project manager for field quality topics. You will lead cross-functional investigations, analyze warranty patterns, and drive issues from identification through sustainable resolution with SMEs.

You will collaborate with Engineering, Supplier Quality, Service, Warranty, Manufacturing, and Compliance, owning FRACAS workflows, problem solving, and reporting to