Field Quality Engineer, Customer-Facing Quality Specialist

STMicro; San Francisco, California (CA, MO); On-site; USD 151,000 - 189,000; Full time

Job summary

STMicroelectronics in Santa Clara, CA seeks a Field Quality Engineer with a strong background in semiconductor quality. You will clarify customer issues, coordinate with ST teams, visit customers to discuss quality topics, and drive corrective actions based on KPI analysis and scorecards.

The position requires a BS in Electrical/Electronic/Computer Engineering and roughly 10 years of relevant experience, with a proven ability to manage relationships, negotiate, and maintain meticulous

Qualifications

• BS Electrical Engineering, Electronic Engineering, or Computer Engineering.
• 10 years of relevant experience.
• Effectively interacts with others with open, candid and trusting relationships.
• Strong documentation, communication and interpersonal relationship skills.
• Excellent negotiating and relationship management skills.
• High attention to detail and accuracy.
• SiC knowledge is preferred.
• Semiconductor knowledge is preferred.

Responsibilities

• Clarifying with the customer any problems identified and resolving any quality concerns while collaborating with the relevant ST teams or divisions.
• Identifying any quality concern and escalating the issues as needed.
• Visiting the customer regularly to discuss quality topics, enhance the relationship and follow up on open quality issues.
• Working with ST division and manufacturing product quality and relaying any elements necessary to meet customer needs.
• Monitoring and promoting commitments made to the customer (Cycle time analysis, request response time, PPM, etc.).
• Gathering, consolidating and exploiting information coming from and going to the customer, and routing it to the relevant internal source (Division, Service Quality, etc.).
• Escalating to manager any matters that can lead to a critical situation with the customer.
• Monitoring the quality performance of ST at the customer’s, based on standard indicators (PPM, KPIs, etc.).
• Sharing the customer’s evaluation of ST with the appropriate division (i.e.: Scorecards) and requesting that corrective actions are put in place where necessary.
• Working in conjunction with Sales, Customer Service and Technical Marketing who deal with the same customer(s).
• Ensuring good communication/collaboration with the Product Quality Group/Logistics/Central functions/manufacturing sites.

Skills

Communication

Interpersonal skills

Documentation

Negotiation

Attention to detail

SiC knowledge

Semiconductor knowledge

Education

BS Electrical/Electronic/Computer Engineering

Job description

STMicroelectronics in Santa Clara, CA seeks a Field Quality Engineer with a strong background in semiconductor quality. You will clarify customer issues, coordinate with ST teams, visit customers to discuss quality topics, and drive corrective actions based on KPI analysis and scorecards.

The position requires a BS in Electrical/Electronic/Computer Engineering and roughly 10 years of relevant experience, with a proven ability to manage relationships, negotiate, and maintain meticulous