Field Quality Engineer - Data Center

Strategic Micro Systems of NJ, LLC.; Santa Clara, San Francisco (CA, CA); On-site; USD 151,000 - 189,000; Full time

Job summary

STMicroelectronics in Santa Clara, CA seeks a Field Quality Engineer with a strong background in semiconductor quality. You will clarify customer issues, coordinate with ST teams, visit customers to discuss quality topics, and drive corrective actions based on KPI analysis and scorecards.

The position requires a BS in Electrical/Electronic/Computer Engineering and roughly 10 years of relevant experience, with a proven ability to manage relationships, negotiate, and maintain meticulous

Qualifications

• BS Electrical Engineering, Electronic Engineering, or Computer Engineering.
• 10 years of relevant experience.
• Effectively interacts with others with open, candid and trusting relationships.
• Strong documentation, communication and interpersonal relationship skills.
• Excellent negotiating and relationship management skills.
• High attention to detail and accuracy.
• SiC knowledge is preferred.
• Semiconductor knowledge is preferred.

Responsibilities

• Clarifying with the customer any problems identified and resolving any quality concerns while collaborating with the relevant ST teams or divisions.
• Identifying any quality concern and escalating the issues as needed.
• Visiting the customer regularly to discuss quality topics, enhance the relationship and follow up on open quality issues.
• Working with ST division and manufacturing product quality and relaying any elements necessary to meet customer needs.
• Monitoring and promoting commitments made to the customer (Cycle time analysis, request response time, PPM, etc.).
• Gathering, consolidating and exploiting information coming from and going to the customer, and routing it to the relevant internal source (Division, Service Quality, etc.).
• Escalating to manager any matters that can lead to a critical situation with the customer.
• Monitoring the quality performance of ST at the customer’s, based on standard indicators (PPM, KPIs, etc.).
• Sharing the customer’s evaluation of ST with the appropriate division (i.e.: Scorecards) and requesting that corrective actions are put in place where necessary.
• Working in conjunction with Sales, Customer Service and Technical Marketing who deal with the same customer(s).
• Ensuring good communication/collaboration with the Product Quality Group/Logistics/Central functions/manufacturing sites.

Skills

Communication

Interpersonal skills

Documentation

Negotiation

Attention to detail

SiC knowledge

Semiconductor knowledge

Education

BS Electrical/Electronic/Computer Engineering

Job description

OUR STORY

At STMicroelectronics, we believe in the power of technology to drive innovation and make a positive impact on people, businesses, and society. As a global semiconductor company, our advanced technologies and chips form the hidden foundation of the world we live in today.

When you join ST, you will be part of a global business with more than 115 nationalities, present in 40 countries, and comprising over 50,000 diverse and dedicated creators and makers of technology around the world.

Developing technologies takes more than talent: it takes amazing people who understand collaboration and respect. People with passion and the desire to disrupt the status quo, drive innovation, and unlock their own potential.

Embark on a journey with us, where you can innovate for a future that we want to make smarter and greener, in a responsible and sustainable way. Our technology starts with you.

We have an opportunity for talented individuals (2) to join our Quality team at our Santa Clara (San Francisco Bay Area) CA office as a Field Quality Engineer who is passionate about ensuring the highest levels of quality in our products and services.

Responsibilities

• Clarifying with the customer any problems identified and resolving any quality concerns while collaborating with the relevant ST teams or divisions.
• Identifying any quality concern and escalating the issues as needed.
• Visiting the customer regularly to discuss quality topics, enhance the relationship and follow up on open quality issues.
• Working with ST division and manufacturing product quality and relaying any elements necessary to meet customer needs.
• Monitoring and promoting commitments made to the customer (Cycle time analysis, request response time, PPM, etc.).
• Gathering, consolidating and exploiting information coming from and going to the customer, and routing it to the relevant internal source (Division, Service Quality, etc.).
• Escalating to manager any matters that can lead to a critical situation with the customer.
• Monitoring the quality performance of ST at the customer’s, based on standard indicators (PPM, KPIs, etc.).
• Sharing the customer’s evaluation of ST with the appropriate division (i.e.: Scorecards) and requesting that corrective actions are put in place where necessary.
• Working in conjunction with Sales, Customer Service and Technical Marketing who deal with the same customer(s).
• Ensuring good communication/collaboration with the Product Quality Group/Logistics/Central functions/manufacturing sites.

Profile

• BS Electrical Engineering, Electronic Engineering, or Computer Engineering.
• 10 years of relevant experience.
• Effectively interacts with others, establishing open, candid and trusting relationships.
• Strong documentation, communication and interpersonal relationship skills.
• Excellent negotiating and relationship management skills.
• High attention to detail and accuracy.
• SiC knowledge is preferred.
• Semiconductor knowledge is preferred.

Basic Knowledge of Data Centers framework and architecture.

At STMicroelectronics, base salary is one part of our total compensation package and is determined within a range depending on your skills, qualifications, experience, and location.

The base annual salary range for this role is between $ 151,200 to 189,000 USD.

ST is proud to be one of the 17 companies certified as a 2025 Global Top Employer and the first and only semiconductor company to achieve this distinction. ST was recognized in this ranking thanks to its continuous improvement approach and stands out particularly in the areas of ethics & integrity, purpose & values, organization & change, business strategy, and performance.

At ST, we endeavor to foster a diverse and inclusive workplace, and we do not tolerate discrimination. We aim to recruit and retain a diverse workforce that reflects the societies around us. We strive for equity in career development, career opportunities, and equal remuneration. We encourage candidates who may not meet every single requirement to apply, as we appreciate diverse perspectives and provide opportunities for growth and learning. Diversity, equity, and inclusion (DEI) is woven into our company culture.

To discover more, visit st.com/careers.