Staff Quality Engineer - Customer Quality, Data Center

QUALCOMM, Inc.; San Diego (CA); Hybrid; USD 135,000 - 202,000; Full time

Job summary

Qualcomm Technologies, Inc. in San Diego, CA seeks a Staff Quality Engineer for Customer Quality to manage customer quality communications and drive resolutions with internal teams.

You will be the voice of the customer, leading interactions and problem-solving across cross-functional groups. The role requires strong leadership, extensive hardware engineering experience, and proven ability to work with customers and suppliers to resolve issues, with a focus on continuous improvement and customer

Qualifications

• Bachelor's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field with 4+ years hardware engineering experience, or Master's with 3+ years, or PhD with 2+ years.
• Experience and demonstrated leadership in customer communications.
• Experience dealing with suppliers to drive issue resolutions.
• Ability to lead cross-functional teams and communicate with customers.

Responsibilities

• Lead conference calls and F2F meetings with Customers related to quality.
• Track Customer quality metrics with regular reporting to the customer and internal management.
• Coordinate and participate in Customer audits.
• Assimilate communicated technical details and provide directions to the working team; assess results and formulate responses to customers.

Skills

Technical leadership

Customer communications

Supplier management

Problem solving

Education

Bachelor's degree in CS/EE/related

Master's degree in CS/EE/related

PhD in CS/EE/related

Job description

Qualcomm Technologies, Inc. in San Diego, CA seeks a Staff Quality Engineer for Customer Quality to manage customer quality communications and drive resolutions with internal teams.

You will be the voice of the customer, leading interactions and problem-solving across cross-functional groups. The role requires strong leadership, extensive hardware engineering experience, and proven ability to work with customers and suppliers to resolve issues, with a focus on continuous improvement and customer