Customer Quality Manager - Semiconductors, Global

Infineon Technologies AG; San Jose (CA); On-site; USD 145,000 - 216,000; Full time

Job summary

Infineon Technologies AG in San Jose, CA, is hiring a Customer Quality Manager to drive root-cause analysis, implement improvements, and ensure product quality, reliability and performance for customers. The role interfaces with customers and internal teams to resolve issues and enhance processes.

Candidates should hold an engineering degree, understand semiconductor devices, and demonstrate experience with quality systems and problem-solving methods.

Qualifications

• Degree in engineering or related field (mandatory)
• Knowledge of semiconductor devices, package technologies, and device reliability (mandatory)
• Failure analysis experience and field applications (highly desired)
• Experience with stress testing and 8D problem-solving methods (preferred)
• FMEA and OCAP familiarity (preferred)
• Understanding of ISO 9001, IATF/VDA, and QMS (preferred)
• Strong communication skills with experience presenting technical information to customers (mandatory)

Responsibilities

• Coordinate and support quality tasks related to New Product Introduction and customer inquiries
• Participate in customer audits and support preparation to ensure compliance with industry standards
• Build and maintain customer relationships through proactive and clear communication
• Manage Failure Analysis requests, interpret reports, and relay findings to customers
• Act as the main interface for customer complaints, providing timely analysis and support
• Collaborate with internal teams to address technical issues and drive continuous improvement
• Willingness to travel up to 25% to support customer and business needs

Skills

Quality management

Customer communication

Travel willingness

Education

Engineering degree

Tools

None

Job description

Infineon Technologies AG in San Jose, CA, is hiring a Customer Quality Manager to drive root-cause analysis, implement improvements, and ensure product quality, reliability and performance for customers. The role interfaces with customers and internal teams to resolve issues and enhance processes.

Candidates should hold an engineering degree, understand semiconductor devices, and demonstrate experience with quality systems and problem-solving methods.