Principal Engineer, Customer Quality

Niuro; Santa Clara, Northern (CA, KY); Hybrid; USD 180,000 - 240,000; Full time

Job summary

Niuro in Santa Clara, CA is seeking a Principal Engineer, Customer Quality to own the end-to-end customer quality lifecycle, drive corrective actions, and lead onsite audits. You will coordinate with failure analysis, product engineering, and cross-functional teams to sustain strong customer relationships and improve reliability metrics.

The role requires 10+ years in semiconductor quality, deep expertise in 8D/PPAP/FMEA/APQP/SPC, and hands-on wafer fab/packaging experience, with English at C2

Qualifications

• 10+ years of experience in a customer, manufacturing, or supplier quality role within the semiconductor industry.
• Proficient in 8D, Fishbone, 5-Why, and Is/Is-Not problem solving.
• Strong command of English (C2) and BS degree in engineering or related field.
• Experience with wafer fabrication, package assembly, and testing.
• Ability to work onsite in Santa Clara, CA.

Responsibilities

• Coordinate investigation of customer complaints with failure analysis and product engineering.
• Lead quality events to ensure global alignment and manage customer relationships.
• Review and submit customer documentation including PPAP, 8D, and reports.
• Coordinate customer quality activities such as RFIs and audits.
• Drive cross-functional initiatives to improve customer scorecards.
• Conduct proactive visits to customer and factory sites as required.

Skills

Wafer Fab

Package Assembly

8D Problem Solving

APQP

FMEA

PPAP

SPC

GD&T

MSA

Semiconductor Manufacturing

Education

B.S. in Engineering/Quality or related

Job description

The Principal Engineer, Customer Quality drives critical customer interactions and serves as the primary technical liaison for product quality and reliability. In this high-impact role, you will lead the investigation and resolution of complex quality issues, coordinating closely with failure analysis, product engineering, and cross-functional teams to implement robust corrective actions and maintain strong customer relationships.Operating at a principal level, you will own the end-to-end customer quality lifecycle, from managing claims and product qualification documentation to leading onsite customer audits and driving global alignment on quality issues. Your technical expertise in semiconductor manufacturing and structured problem-solving will directly influence product reliability and elevate customer satisfaction scorecards.

Responsibilities

• Coordinate the investigation of customer complaints in partnership with local failure analysis and product engineering teams, managing the communication of outcomes and claims.
• Partner with engineering and failure analysis teams during quality events to ensure internal global alignment and manage customer relationships.
• Review and submit customer-requested documentation, including product qualification, reliability reports, 8D, and failure analysis reports.
• Coordinate and actively participate in customer quality activities, including Requests for Information (RFIs) and customer audits.
• Lead PPAP preparation, ensuring successful execution and obtaining customer approval.
• Drive cross-functional initiatives to address systemic customer issues, resulting in measurable customer scorecard improvements.
• Conduct proactive visits to customer and factory sites as required to address quality concerns.

Requirements

• 10+ years of experience in a customer, manufacturing, or supplier quality role within the semiconductor industry.
• C2 English level or higher.
• Bachelor of Science degree in engineering, business, quality, or a related technical discipline.
• Strong background in semiconductor manufacturing processes, including wafer fabrication, package assembly, and testing.
• Proven expertise with structured problem-solving methodologies, such as 8D, Fishbone analysis, 5-Why, and Is/Is-Not analysis.
• Deep competency with quality tools and production control methods, including APQP, Control Plans, FMEA, GD&T, MSA, PPAP, and SPC.
• Ability to work onsite 5 days a week in Santa Clara, CA.
• Hands-on experience with Wafer Fab, 8D Problem Solving.

Skills

Required

Semiconductor Manufacturing Wafer Fab Package Assembly 8D Problem Solving APQP FMEA PPAP SPC GD&T MSA

Nice to Have

CMOS MEMS