Field Production Systems Technician – Printing & Networking

Konica Minolta

Peoria (IL)

On-site

USD 65,000 - 90,000

Full time

4 days ago

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Job summary

Konica Minolta is seeking a Production Systems Professional to maintain, diagnose, repair and support KM Production and compatible printers at customer sites. You will travel locally daily, install or de-install equipment, configure networking issues, load drivers and perform firmware upgrades, while keeping customers informed.

The role demands self-motivation, strong communication, time management, and the ability to work independently.

Qualifications

High school diploma or GED; technical training preferred.
4+ years experience related to technical/repair of business equipment.
Certified on N+ or equivalent. Additional IT certifications or training are a plus.

Responsibilities

Self-motivated individual with the ability to work independently.
Performs full range of on-site maintenance, diagnostics, repairs and customer call assistance on assigned products (KM Production, Color production, MFP equipment and printers & Non-KM printers HP, Lexmark, etc.).
Travel locally on a daily basis to various customer sites while managing territory work volume and maintaining a high level of customer communication and satisfaction.
Occasionally travel outside of the local area for training.
Communicate with management on customer or field issues.
Follows proper call handling procedures while maintaining the minimum required productivity measure by our internal program (core metrics).
Shows measurable progress in technical abilities, troubleshooting techniques and overall productivity. Uses company assets to access service literature and guides.