Field Production Systems Specialist

Konica Minolta Business Solutions U.S.A., Inc.; Rocky Hill (CT); On-site; USD 55,000 - 75,000; Full time

Job summary

Konica Minolta Business Solutions U.S.A., Inc. is seeking a Production Systems Specialist to perform on-site maintenance, diagnostics and repairs across KM Production and related printers.

You will handle equipment installation and network troubleshooting for Windows and Mac environments. The role requires travel to customer sites, regular training sessions for customers and collaboration with sales teams to support service leads and account issues.

Qualifications

• High School diploma or GED required; technical school training preferred.
• 2–3 years of experience related to technical/repair of business equipment.
• Certified on N+ or equivalent.
• Additional IT certifications or training are a plus.

Responsibilities

• Perform full range of on-site maintenance, diagnostics, repairs and customer call assistance on KM Production, Color production, MFP equipment and printers; install/de-install equipment and troubleshoot networking on Windows/Mac OS.
• Load print drivers, clone files, transfer address books and perform firmware upgrades.
• Travel locally to customer sites daily; occasionally travel outside local area for training.
• Train customers on basic printing, scanning, copying functions and provide sales support as needed.

Skills

Electrical/Mechanical aptitude

Time management

Verbal & written communication

Teamwork

Problem solving

Education

High School diploma or GED

Technical School training

N+ or equivalent certification

Tools

Windows OS

Mac OS

Print drivers

Networking basics

Word and Excel

Job description

Konica Minolta Business Solutions U.S.A., Inc. is seeking a Production Systems Specialist to perform on-site maintenance, diagnostics and repairs across KM Production and related printers.

You will handle equipment installation and network troubleshooting for Windows and Mac environments. The role requires travel to customer sites, regular training sessions for customers and collaboration with sales teams to support service leads and account issues.