Field Product Advisor: Training, Support & Field Insights

Pentair Management Company; Sanford (NC); On-site; USD 71,000 - 132,000; Full time

Benefits offered by this job

Health benefits

Generous 401(k)

Employee stock purchase program

Disability benefits

Life insurance

Tuition reimbursement

Paid time off

Wellness programs

Parental leave

Caregiver leave

Job summary

Pentair is seeking a Field Product Advisor to join our South Jersey team. You will deliver expert-level product and technical support in partnership with Sales, Warranty, and Training leadership, strengthening customer confidence and accelerating product adoption.

You will conduct on-site and virtual trainings, support product launches, build relationships with service partners, and serve as a field liaison among Sales, Product Management, Customer Support, and Training & Education.

Qualifications

• 5+ years of experience in technical support, product training, or field service within a manufacturing, mechanical, or industrial setting.
• Strong interpersonal and communication skills, with the ability to simplify complex technical concepts.
• Demonstrated ability to manage and collaborate with third-party service providers.
• Travel required up to 50% depending on region and event activity.
• Preferred: background in pool equipment, HVAC, plumbing, electrical, or similar trades, bachelor's degree.

Responsibilities

• Deliver on-site and virtual technical support in partnership with Sales, Warranty, Support, and Regional Technical Supervisors, ensuring timely and accurate field guidance.
• Facilitate product training and live demonstrations at customer locations, distributor branches, regional training events, and trade shows, supporting national training governance standards.
• Support product launches by assisting with field validation, warranty readiness, and feedback loops to Product and Engineering teams.
• Build and manage relationships with third party service partners, reinforcing product performance and adhering to Pentair standards.
• Act as a field liaison between Sales, Product Management, Customer Support, and Training & Education
• Gather and share actionable insights from the field to improve training content, warranty analysis, and product updates.

Skills

Technical support

Product training

Field service

Third-party coordination

Communication skills

Travel readiness

Education

Bachelor's degree

Job description

Pentair is seeking a Field Product Advisor to join our South Jersey team. You will deliver expert-level product and technical support in partnership with Sales, Warranty, and Training leadership, strengthening customer confidence and accelerating product adoption.

You will conduct on-site and virtual trainings, support product launches, build relationships with service partners, and serve as a field liaison among Sales, Product Management, Customer Support, and Training & Education.