Field Product Specialist - Technical Training & Support

Pentair; Sanford (NC); On-site; USD 71,000 - 132,000; Full time

Job summary

Pentair in Sanford, NC is seeking a Field Product Advisor to deliver expert-level technical support with collaboration across Sales, Warranty, Regional Support Partners, and Training Leadership. You will help ensure product knowledge and installation best practices in the field.

The role emphasizes delivering on-site and virtual support, conducting product training and live demonstrations, supporting launches, and building strong relationships with third-party service providers.

Qualifications

• 5+ years of experience in technical support, product training, or field service within a manufacturing, mechanical, or industrial setting.
• Strong interpersonal and communication skills; ability to simplify complex technical concepts.
• Experience managing third-party service providers.
• Willingness to travel up to 50%.

Responsibilities

• Deliver on-site and virtual technical support in partnership with Sales, Warranty, Support, and Regional Technical Supervisors, ensuring timely and accurate field guidance.
• Facilitate product training and live demonstrations at customer locations, distributor branches, regional training events, and trade shows.
• Support product launches by assisting with field validation, warranty readiness, and feedback loops to Product and Engineering teams.
• Build and manage relationships with third party service partners, reinforcing product performance and adhering to Pentair standards.
• Act as a field liaison between Sales, Product Management, Customer Support, and Training & Education.
• Gather and share actionable insights from the field to improve training content, warranty analysis, and product updates.

Skills

Technical support

Product training

Field service

Communication skills

Travel

Education

Bachelor's degree

Job description

Pentair in Sanford, NC is seeking a Field Product Advisor to deliver expert-level technical support with collaboration across Sales, Warranty, Regional Support Partners, and Training Leadership. You will help ensure product knowledge and installation best practices in the field.

The role emphasizes delivering on-site and virtual support, conducting product training and live demonstrations, supporting launches, and building strong relationships with third-party service providers.