Field Product Advisor: Technical Trainer & Field Support

Pentair; Sanford (NC); On-site; USD 71,000 - 132,000; Full time

Job summary

Pentair is seeking a Field Product Advisor for Fort Myers, FL. You will provide expert technical support and lead training efforts, collaborating with Sales, Warranty, and Training Leadership.

The role strengthens customer confidence, accelerates product adoption, and supports field education and field presence. The position requires 5+ years in technical support or field service, strong communication skills, and travel up to 50%.

Qualifications

• 5+ years of experience in technical support, product training, or field service in a manufacturing, mechanical, or industrial setting.
• Strong interpersonal and communication skills; ability to simplify complex technical concepts.
• Experience managing third-party service providers.
• Willingness to travel up to 50% depending on region and events.
• Bachelor's degree preferred in related trades.

Responsibilities

• Deliver on-site and virtual technical support in partnership with Sales, Warranty, Support, and Regional Technical Supervisors, ensuring timely and accurate field guidance.
• Facilitate product training and live demonstrations at customer locations, distributor branches, regional training events, and trade shows, supporting national training governance standards.
• Support product launches by assisting with field validation, warranty readiness, and feedback loops to Product and Engineering teams.
• Build and manage relationships with third party service partners, reinforcing product performance and adhering to Pentair standards.
• Act as a field liaison between Sales, Product Management, Customer Support, and Training & Education.
• Gather and share actionable insights from the field to improve training content, warranty analysis, and product updates.

Skills

Technical support

Product training

Field service

Travel readiness

Education

Bachelor's degree

Job description

Pentair is seeking a Field Product Advisor for Fort Myers, FL. You will provide expert technical support and lead training efforts, collaborating with Sales, Warranty, and Training Leadership.

The role strengthens customer confidence, accelerates product adoption, and supports field education and field presence. The position requires 5+ years in technical support or field service, strong communication skills, and travel up to 50%.