Field Product Advisor — Technical Training & Support

Pentair; Salt Lake City (UT); On-site; USD 71,000 - 132,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Employee stock purchase program

Job summary

Pentair is seeking a Field Product Advisor to join our Salt Lake City team. You will deliver expert-level products and technical support in collaboration with Sales, Warranty, and Training leadership, while strengthening customer confidence and accelerating adoption.

Responsibilities include on-site and virtual support, hands-on product training, field launches, and building relationships with third-party service partners.

Qualifications

• 5+ years of experience in technical support, product training, or field service within a manufacturing, mechanical, or industrial setting.
• Strong interpersonal and communication skills, with the ability to simplify complex technical concepts.
• Demonstrated ability to manage and collaborate with third-party service providers.
• Travel required up to 50% depending on region and event activity.
• Preferred: background in pool equipment, HVAC, plumbing, electrical, or similar trades, bachelor’s degree

Responsibilities

• Deliver on-site and virtual technical support in partnership with Sales, Warranty, Support, and Regional Technical Supervisors, ensuring timely and accurate field guidance.
• Facilitate product training and live demonstrations at customer locations, distributor branches, regional training events, and trade shows, supporting national training governance standards.
• Support product launches by assisting with field validation, warranty readiness, and feedback loops to Product and Engineering teams.
• Build and manage relationships with third party service partners, reinforcing product performance and adhering to Pentair standards.
• Act as a field liaison between Sales, Product Management, Customer Support, and Training & Education
• Gather and share actionable insights from the field to improve training content, warranty analysis, and product updates.

Skills

Technical support experience

Product training

Field service

Communication

Travel readiness

Education

Bachelor's degree

Job description

Pentair is seeking a Field Product Advisor to join our Salt Lake City team. You will deliver expert-level products and technical support in collaboration with Sales, Warranty, and Training leadership, while strengthening customer confidence and accelerating adoption.

Responsibilities include on-site and virtual support, hands-on product training, field launches, and building relationships with third-party service partners.