Field Product Solutions Engineer

Pentair; United States; On-site; USD 71,000 - 132,000; Full time

Job summary

Pentair is seeking a Field Product Advisor to join our Sanford, NC team. You will deliver expert-level technical support and training in collaboration with Sales, Warranty, and Regional Partners, ensuring installation best practices and customer confidence.

The role requires 5+ years in technical support or field service, strong communication, and willingness to travel up to 50% depending on region and events. Bachelor’s degree preferred; pool equipment or HVAC background is a plus.

Qualifications

• 5+ years of experience in technical support, product training, or field service within a manufacturing, mechanical, or industrial setting.
• Strong interpersonal and communication skills, with the ability to simplify complex technical concepts.
• Demonstrated ability to manage and collaborate with third-party service providers.

Responsibilities

• Deliver on-site and virtual technical support in partnership with Sales, Warranty, Support, and Regional Technical Supervisors, ensuring timely and accurate field guidance.
• Facilitate product training and live demonstrations at customer locations, distributor branches, regional training events, and trade shows, supporting national training governance standards.
• Support product launches by assisting with field validation, warranty readiness, and feedback loops to Product and Engineering teams.
• Build and manage relationships with third party service partners, reinforcing product performance and adhering to Pentair standards.
• Act as a field liaison between Sales, Product Management, Customer Support, and Training & Education
• Gather and share actionable insights from the field to improve training content, warranty analysis, and product updates.

Skills

Technical support

Product training

Field service

Communication skills

Third-party coordination

Education

Bachelor’s degree

Job description

Pentair is seeking a Field Product Advisor to join our Sanford, NC team. You will deliver expert-level technical support and training in collaboration with Sales, Warranty, and Regional Partners, ensuring installation best practices and customer confidence.

The role requires 5+ years in technical support or field service, strong communication, and willingness to travel up to 50% depending on region and events. Bachelor’s degree preferred; pool equipment or HVAC background is a plus.