Field Product Advisor: Technical Trainer & Field Liaison

Pentair plc; Sanford (NC); On-site; USD 71,000 - 132,000; Full time

Benefits offered by this job

Health benefits

401(k)

Employee stock purchase program

Disability benefits

Life insurance

Critical illness insurance

Accident insurance

Parental leave

Caregiver leave

Tuition reimbursement

Paid time off

Wellness programs

Job summary

Pentair plc in Dallas/Fort Worth, TX is seeking a Field Product Advisor to deliver expert technical support and training in collaboration with Sales, Warranty, and Training Leadership.

You will build relationships with third-party service partners, support product launches, and share field insights to improve training, warranty analysis, and product updates. Travel up to 20% is required; a bachelor’s degree and preference for a background in related trades are noted.

Qualifications

• 5+ years of experience in technical support, product training, or field service within a manufacturing, mechanical, or industrial setting.
• Strong interpersonal and communication skills, with the ability to simplify complex technical concepts.
• Demonstrated ability to manage and collaborate with third-party service providers.
• Travel required up to 20% depending on region and event activity.

Responsibilities

• Deliver on-site and virtual technical support in partnership with Sales, Warranty, Support, and Regional Technical Supervisors, ensuring timely and accurate field guidance.
• Facilitate product training and live demonstrations at customer locations, distributor branches, regional training events, and trade shows, supporting national training governance standards.
• Support product launches by assisting with field validation, warranty readiness, and feedback loops to Product and Engineering teams.
• Build and manage relationships with third party service partners, reinforcing product performance and adhering to Pentair standards.
• Act as a field liaison between Sales, Product Management, Customer Support, and Training & Education; Gather and share actionable insights from the field to improve training content, warranty analysis, and product updates.

Skills

Technical support

Product training

Field service

Communication

Travel readiness

Education

Bachelor's degree

Job description

Pentair plc in Dallas/Fort Worth, TX is seeking a Field Product Advisor to deliver expert technical support and training in collaboration with Sales, Warranty, and Training Leadership.

You will build relationships with third-party service partners, support product launches, and share field insights to improve training, warranty analysis, and product updates. Travel up to 20% is required; a bachelor’s degree and preference for a background in related trades are noted.