Field PC Support Technician - Travel-Ready

Worldwide TechServices, LLC; BLOOMINGTON (MN); Sur place; USD 25 000 - 39 000; Plein temps

Résumé du poste

Worldwide TechServices is seeking a Dynamic PC Support role responsible for repairing various client products. You will troubleshoot desktops and laptops, support desk side applications, and directly interact with clients to address issues promptly.

Responsibilities include handling service calls within SLAs, ensuring customer satisfaction, managing incident reports, and safeguarding assets and inventory per client agreements. This position may require travel and occasional overnight assignments.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Maintain all required OEM Certifications as directed by Management.
• Knowledge of relevant software and hardware.
• Valid Driver's License and reliable transportation with valid registration and adequate insurance.

Responsabilités

• Provide customer support for designated equipment.
• Accept and deliver all service calls assigned within the established service level agreement for each client.
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies.
• Complete all administrative tasks associated with each call as documented in established policies and guidelines.
• Complete real-time reporting of all calls as documented in established policies and guidelines.
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client.
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements.
• Report all activity in an accurate and timely manner.
• Understand all Safety policies and guidelines and work within the guidelines of policies daily.
• Additional requirements may exist if offer of employment is extended.
• Other duties may be assigned to meet business needs

Connaissances

Communication skills

Driving to client locations

Lift up to 50 lbs

Repair toolkit

Customer service

Formation

Technical school certification or equivalent

Description du poste

Worldwide TechServices is seeking a Dynamic PC Support role responsible for repairing various client products. You will troubleshoot desktops and laptops, support desk side applications, and directly interact with clients to address issues promptly.

Responsibilities include handling service calls within SLAs, ensuring customer satisfaction, managing incident reports, and safeguarding assets and inventory per client agreements. This position may require travel and occasional overnight assignments.