Field PC Support Technician - Travel-Ready

Talentify; New Orleans (LA); On-site; USD 36,000 - 52,000; Full time

Job summary

Worldwide TechServices is seeking a PC support role focused on troubleshooting desktops and laptops, delivering timely client service, and maintaining asset controls. The position involves on-site travel and interaction with customers to resolve issues efficiently.

Ideal candidates have technical certification and up to two years of experience, with a valid driver’s license for client-site visits. Safety policies and client guidelines govern daily work.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment
• Answer client questions in a professional manner
• Accept and deliver service calls within SLA
• Meet customer service satisfaction criteria
• Complete administrative tasks and real-time reporting
• Follow policies and guidelines for service delivery
• Manage assets and inventory with prompt turnaround
• Report activity accurately and timely
• Understand safety policies and work within guidelines
• Additional duties may be assigned as needed

Skills

Clear communication

Client interaction

Ability to lift 50 lbs

Valid driver's license

Education

Technical school certification

0–2 years relevant experience

Job description

Worldwide TechServices is seeking a PC support role focused on troubleshooting desktops and laptops, delivering timely client service, and maintaining asset controls. The position involves on-site travel and interaction with customers to resolve issues efficiently.

Ideal candidates have technical certification and up to two years of experience, with a valid driver’s license for client-site visits. Safety policies and client guidelines govern daily work.