Field PC Support Technician

Talentify; Schaumburg (IL); On-site; USD 40,000 - 55,000; Full time

Job summary

Worldwide TechServices is a global leader in delivering technology services and solutions. The Dynamic PC Support role involves troubleshooting desktops and laptops, supporting desk side applications, and interacting with clients to address issues promptly.

The position emphasizes customer service, technical problem solving, and adherence to client service agreements, with potential travel to client locations and focus on asset control and safety policies.

Qualifications

• Technical school certification or equivalent; 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Maintain OEM Certifications as directed by management.

Responsibilities

• Provide customer support for designated equipment.
• Answer client questions in a professional manner.
• Accept and deliver all service calls assigned within the established service level agreement for each client.
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies.
• Complete all administrative tasks associated with each call as documented in established policies and guidelines.
• Complete real-time reporting of all calls as documented in established policies and guidelines.
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client.
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements.
• Report all activity in an accurate and timely manner.
• Understand all Safety policies and guidelines and work within the guidelines of policies daily.
• Additional requirements may exist if offer of employment is extended.
• Other duties may be assigned to meet business needs.

Skills

Communication with clients

Client travel

Travel long distances

Lifting equipment up to 50 lbs

Basic repair toolkit

Education

Technical school certification or equivalent

Job description

Worldwide TechServices is a global leader in delivering technology services and solutions. The Dynamic PC Support role involves troubleshooting desktops and laptops, supporting desk side applications, and interacting with clients to address issues promptly.

The position emphasizes customer service, technical problem solving, and adherence to client service agreements, with potential travel to client locations and focus on asset control and safety policies.