Field PC Support Technician – On-Site IT Repair

Worldwide TechServices; Texarkana (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

A global technology services leader is hiring for a Dynamic PC Support role located in Texarkana, Texas. This position involves providing customer support for equipment, performing troubleshooting activities, and ensuring timely reactions to client issues. The ideal candidate will have a technical school certification or equivalent and 0-2 years of relevant experience, with the ability to communicate technical issues and lift computer equipment. Join a company that values customer satisfaction and efficiency in service delivery.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Maintain all required OEM Certifications as directed by Management.

Responsibilities

• Provide customer support for designated equipment.
• Complete real-time reporting of all calls as documented in established policies and guidelines.
• Ensure control of assets and inventory through prompt turnaround of parts and equipment.

Skills

Customer communication

Driving to client locations

Ability to lift various computer equipment up to 50 lbs

Basic repair tool kit ownership

Education

Technical school certification or equivalent

Tools

Relevant software and hardware knowledge

Job description

A global technology services leader is hiring for a Dynamic PC Support role located in Texarkana, Texas. This position involves providing customer support for equipment, performing troubleshooting activities, and ensuring timely reactions to client issues. The ideal candidate will have a technical school certification or equivalent and 0-2 years of relevant experience, with the ability to communicate technical issues and lift computer equipment. Join a company that values customer satisfaction and efficiency in service delivery.