Field PC Support Technician (On-Site)

Worldwide TechServices; Fort Smith (AR); On-site; USD 32,000 - 52,000; Full time

Job summary

Worldwide TechServices is seeking a Dynamic PC Support technician to perform basic and moderately complex troubleshooting on desktops and laptops and to support Desk Side applications and infrastructure. You will interact with clients to address technical issues and respond promptly.

The role focuses on providing customer support for designated equipment, handling service calls within SLA, and ensuring accurate reporting and adherence to safety policies daily.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Maintain OEM Certifications as directed by Management.
• Valid Driver’s License and reliable transportation with valid registration and adequate insurance.
• Knowledge of relevant software and hardware.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls assigned within the established service level agreement for each client.
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies.
• Complete all administrative tasks associated with each call as documented in established policies and guidelines.
• Complete real-time reporting of all calls as documented in established policies and guidelines.
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client.
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements.
• Report all activity in an accurate and timely manner.
• Understand all Safety policies and guidelines and work within the guidelines of policies daily.
• Additional requirements may exist if offer of employment is extended.
• Other duties may be assigned to meet business needs.

Skills

Technical issue communication

Customer service experience

Driver's license

Lift 50 lbs

Repair toolkit

Travel to client locations

Education

Technical school certification or equivalent

Tools

Relevant software and hardware

Job description

Worldwide TechServices is seeking a Dynamic PC Support technician to perform basic and moderately complex troubleshooting on desktops and laptops and to support Desk Side applications and infrastructure. You will interact with clients to address technical issues and respond promptly.

The role focuses on providing customer support for designated equipment, handling service calls within SLA, and ensuring accurate reporting and adherence to safety policies daily.