Field PC Support Technician

Worldwide TechServices, LLC; Warwick (RI); Híbrido; USD 38.000 - 52.000; Jornada completa

Descripción de la vacante

Worldwide TechServices is seeking a Dynamic PC Support role to perform desktop and laptop troubleshooting, and to interact with clients for timely issue resolution. The position may include travel to client sites to support service calls and infrastructure needs.

Responsibilities include handling service calls within SLAs, maintaining clear documentation, and ensuring asset control while adhering to safety policies. Prior experience in customer service is a plus.

Formación

• Requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Valid Driver’s License and reliable transportation with valid registration and adequate insurance.

Responsabilidades

• Provide customer support for designated equipment
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Conocimientos

Communication skills

Drive to client locations

Lift 50 lbs

Repair tool kit

Educación

Technical school certification

Herramientas

Knowledge of software and hardware

Descripción del empleo

Worldwide TechServices is seeking a Dynamic PC Support role to perform desktop and laptop troubleshooting, and to interact with clients for timely issue resolution. The position may include travel to client sites to support service calls and infrastructure needs.

Responsibilities include handling service calls within SLAs, maintaining clear documentation, and ensuring asset control while adhering to safety policies. Prior experience in customer service is a plus.