Field PC Support Technician – Travel & On-Site Repair

Worldwide TechServices; Reading (Berks County); On-site; USD 40,000 - 52,000; Full time

Job summary

Worldwide TechServices is seeking a Dynamic PC Support specialist to perform basic to moderately complex troubleshooting for desktops and laptops. The role may support desk-side applications and infrastructure, and involves interaction with clients to address technical issues and respond timely.

You will provide on-site service, adhere to SLAs, complete real-time reporting, and follow safety guidelines across diverse client engagements.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus
• Maintain all required OEM Certifications as directed by Management
• Knowledge of relevant software and hardware
• Valid Driver’s License and reliable transportation with valid registration and adequate insurance

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Skills

Client communication

Travel to client locations

Lift up to 50 lbs

Repair toolkit

Education

Technical school certification or equivalent

0-2 years of relevant experience

Tools

Driver's license

Reliable transportation

Job description

Worldwide TechServices is seeking a Dynamic PC Support specialist to perform basic to moderately complex troubleshooting for desktops and laptops. The role may support desk-side applications and infrastructure, and involves interaction with clients to address technical issues and respond timely.

You will provide on-site service, adhere to SLAs, complete real-time reporting, and follow safety guidelines across diverse client engagements.