Field PC Support Technician — Desktop & Laptop Repair

Worldwide TechServices, LLC; Baltimore (MD); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Worldwide TechServices is seeking a Dynamic PC Support technician to troubleshoot desktops and laptops, respond to service calls within SLA guidelines, and engage with clients to resolve issues promptly and accurately. This role supports Desk Side applications and infrastructure as needed.

You will carry out on-site repairs, manage assets and inventory, document activity in real time, and adhere to all safety policies.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Skills

Communication skills

Drive to client locations

Long-distance travel

Lift 50 lbs

Repair toolkit

Education

Technical certification or equivalent

Tools

Repair toolkit

Hardware knowledge

Job description

Worldwide TechServices is seeking a Dynamic PC Support technician to troubleshoot desktops and laptops, respond to service calls within SLA guidelines, and engage with clients to resolve issues promptly and accurately. This role supports Desk Side applications and infrastructure as needed.

You will carry out on-site repairs, manage assets and inventory, document activity in real time, and adhere to all safety policies.