Field Ops Performance Manager — Multi-Partner Growth

Franchise World Headquarters, LLC; Miami (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Insurance Plans

401k

Bonus

Tuition Reimbursement

Holidays

ERG

Job summary

Subway is seeking a Manager, Non-Traditional Field Operations Performance to connect stakeholders and drive consistent on-ground execution for Walmart partnerships and expansion initiatives.

You will lead best-practice discussions, build direct relationships with franchisees and Walmart store managers, and support the 3PD delivery scale-up, Grab & Go pilot, and Loyalty integration at the field level.

Qualifications

• Bachelor's Degree in Business, Operations, Hospitality Management, Supply Chain, or related field.
• Exceptional stakeholder management and relationship-building skills across internal teams and external parties.
• 5+ years of progressive field operations, account management, or related leadership experience in restaurant, foodservice, or retail environments.
• Strong field operations acumen and ability to translate corporate initiatives into actionable, franchisee-friendly playbooks.
• Demonstrated experience scaling multi-unit or multi-location operations with complex stakeholder dynamics.

Responsibilities

• Multi-Stakeholder Convening & Relationship Management-Serve as the primary connective hub between Subway field operations, franchisees in Walmart, master lease holders, and Walmart corporate/store management.
• Build and maintain trusted relationships to ensure communication and swift resolution of issues before escalation.
• Field Execution & Best Practice Dissemination-Run best-practice discussions grounded in real field examples and translate corporate initiatives into operational playbooks.
• Monitor field performance metrics, identify gaps, and drive improvement across the Subway-in-Walmart footprint.
• Strategic Planning & Expansion Support-Represent Subway in national expansion discussions and ensure operational readiness and consistent execution standards across the expanded footprint.

Skills

Stakeholder management

Relationship-building

Field operations

Multi-stakeholder coordination

Communication skills

Presentation skills

Travel willingness

Education

Bachelor's Degree

Job description

Subway is seeking a Manager, Non-Traditional Field Operations Performance to connect stakeholders and drive consistent on-ground execution for Walmart partnerships and expansion initiatives.

You will lead best-practice discussions, build direct relationships with franchisees and Walmart store managers, and support the 3PD delivery scale-up, Grab & Go pilot, and Loyalty integration at the field level.