Field Ops Coach: Automotive Service Excellence

HRU Technical Resources; Morgantown (WV); On-site; USD 60,000 - 74,000; Full time

Benefits offered by this job

Vehicle allowance

Job summary

HRU Technical Resources in Morgantown, WV is seeking an Operations Specialist (Field Performance) to support a network of automotive service locations. This field-based role blends coaching, operations optimization, and frontline leadership to improve sales, service quality, and customer experience.

Travel up to 80% is required; you will partner with store teams, drive KPI improvements, manage service workflows, and contribute to regional initiatives.

Qualifications

• Experience in automotive service, retail operations, or multi-site environments.
• Strong coaching and team-leadership abilities.
• Comfortable working independently in the field and traveling up to 80%.

Responsibilities

• Partner with service locations to improve daily operations and performance.
• Train staff on service processes and sales techniques.
• Provide hands-on coaching to improve team performance and accountability.
• Develop action plans to close performance gaps and track progress.
• Support regional initiatives and field projects.
• Ensure adherence to safety, cleanliness, and quality standards.

Skills

Coaching

Communication

Relationship-building

Analytical mindset

Independent field work

Education

High School Diploma

Bachelor's preferred

Tools

Microsoft Office (Excel)

Microsoft Word

Job description

HRU Technical Resources in Morgantown, WV is seeking an Operations Specialist (Field Performance) to support a network of automotive service locations. This field-based role blends coaching, operations optimization, and frontline leadership to improve sales, service quality, and customer experience.

Travel up to 80% is required; you will partner with store teams, drive KPI improvements, manage service workflows, and contribute to regional initiatives.