Automotive Service Advisor

HRU Technical Resources; Morgantown (WV); On-site; USD 60,000 - 74,000; Full time

Benefits offered by this job

Vehicle allowance

Job summary

HRU Technical Resources in Morgantown, WV is seeking an Operations Specialist (Field Performance) to support a network of automotive service locations. This field-based role blends coaching, operations optimization, and frontline leadership to improve sales, service quality, and customer experience.

Travel up to 80% is required; you will partner with store teams, drive KPI improvements, manage service workflows, and contribute to regional initiatives.

Qualifications

• Experience in automotive service, retail operations, or multi-site environments.
• Strong coaching and team-leadership abilities.
• Comfortable working independently in the field and traveling up to 80%.

Responsibilities

• Partner with service locations to improve daily operations and performance.
• Train staff on service processes and sales techniques.
• Provide hands-on coaching to improve team performance and accountability.
• Develop action plans to close performance gaps and track progress.
• Support regional initiatives and field projects.
• Ensure adherence to safety, cleanliness, and quality standards.

Skills

Coaching

Communication

Relationship-building

Analytical mindset

Independent field work

Education

High School Diploma

Bachelor's preferred

Tools

Microsoft Office (Excel)

Microsoft Word

Job description

Operations Specialist (Field Performance)

Location: Morgantown, WV

Salary: $67,000/year + Bonus + $500/month Vehicle Allowance

Field-Based | Travel up to 80%

Position Overview

We're looking for a driven Operations Specialist to support and elevate performance across a network of automotive service locations. In this field-based role, you'll act as a trusted advisor and coach-helping teams improve sales, streamline operations, and deliver a top-tier customer experience. This position is ideal for someone who thrives on the road, enjoys working directly with teams, and has a passion for operational excellence in a fast-paced environment.

What You'll Do

Drive Operational Excellence

• Partner with service locations to improve daily operations and performance
• Ensure alignment with regional goals, processes, and brand standards
• Identify inefficiencies and implement practical, results-driven solutions
• Train staff on service processes, sales techniques, and inspection standards
• Provide hands-on coaching to improve team performance and accountability
• Serve as the go-to expert for light repair and express service operations

Analyze Performance & Improve Results

• Review KPIs and Repair Orders (ROs) to uncover trends and opportunities
• Develop and implement action plans to close performance gaps
• Track progress and drive measurable improvements across locations
• Assist with tire and general service sales strategies
• Help optimize inventory, pricing, and product offerings
• Plan and support quarterly sales events and promotions

Ensure Quality & Compliance

• Conduct operational audits focused on workflow, cycle times, and service quality
• Monitor adherence to safety, cleanliness, and customer service standards
• Ensure accurate use of systems, processes, and reporting tools

Field Support & Projects

• Maintain detailed visit reports and performance documentation
• Support local marketing efforts, including SEO and competitive analysis
• Contribute to regional initiatives and special projects

What You Bring

Experience & Background

• Experience in automotive service, retail operations, or multi-site environments
• Strong understanding of service workflows, sales processes, and customer experience

Skills & Strengths

• Excellent coaching, communication, and relationship-building skills
• Strong analytical mindset with the ability to turn data into action
• Self-motivated and comfortable working independently in the field

Technical Skills

• Proficiency in Microsoft Office (Excel, Word)
• Comfortable working with operational data and reporting tools

Requirements

• Valid driver's license required
• Ability to travel up to 80% (including overnight travel)
• High School Diploma or equivalent required (Bachelor's preferred)

What Success Looks Like

• Measurable improvement in KPIs across assigned locations
• Increased sales and service performance at the store level
• Consistent execution of operational standards and processes
• Strong relationships with store teams and leadership