Field-Based Automotive Operations Coach (80% Travel)

MSX International; Boston (MA); Hybrid; USD 60,000 - 74,000; Full time

Job summary

MSX International is seeking an Operations Specialist to evaluate dealer fixed operations, identify inefficiencies, coach dealer staff on sales techniques and customer service standards, and drive performance improvements. You will monitor progress, document actions, and report KPIs to support Dealer and OEM objectives.

Role requires on-site travel to dealer locations with 80% travel and overnight trips. Remote or home-office accommodations are possible as part of a hybrid workplace, with

Qualifications

• Proven experience in dealer or aftermarket automotive service operations.
• Strong coaching and mentoring skills with the ability to motivate and develop dealer staff.
• Excellent analytical skills to evaluate performance metrics and identify areas for improvement.
• Strong communication and interpersonal skills to build effective relationships with dealer staff and management.
• Ability to travel to dealer locations for on-site support and evaluations.
• Knowledge of dealer fixed operations and business objectives.
• Experience implementing customer service best practices and sales techniques.
• Ability to work independently and manage multiple priorities.
• Ability to leverage relationships to identify and sell the business case for change.
• Analyzing data from dealer financials and operational assessments to establish improvement action plans.
• Demonstrated proficiency with PC applications in a Windows environment.
• Ability to influence the sales personnel and technicians in the training processes and monitor the results.
• Bachelor's Degree (preferred)
• 80% Travel required
• Overnight travel required
• Have the ability to accommodate working from home office or remote location equally
• You will receive ongoing support, coaching, and development from Regional and Market Team Leaders to ensure your success

Responsibilities

• Evaluate current dealer operations to identify inefficiencies, gaps, and opportunities for performance improvement.
• Coach and mentor dealer staff on sales techniques and customer service standards to achieve Dealer Business Plans and Ford objectives.
• Monitor dealer progress between support actions, providing ongoing feedback and support.
• Accurately document actions taken and provide recommendations from on-site support visits.
• Implement best practices in customer service and sales techniques to enhance the overall customer experience.
• Track and report key performance metrics, identifying areas for improvement and celebrating successes.
• Collaborate with dealership management to develop and implement action plans for continuous improvement.

Skills

Dealer operations

Coaching/mentoring

Analytical skills

Communication skills

Travel willingness

Fixed operations knowledge

Customer service

Sales techniques

Independent work

Relationship building

Data analysis

Windows PC applications

Training influence

Bachelor's degree

Travel 80%

Remote work capable

Education

Bachelor's Degree (preferred)

Tools

Windows PC applications

Job description

MSX International is seeking an Operations Specialist to evaluate dealer fixed operations, identify inefficiencies, coach dealer staff on sales techniques and customer service standards, and drive performance improvements. You will monitor progress, document actions, and report KPIs to support Dealer and OEM objectives.

Role requires on-site travel to dealer locations with 80% travel and overnight trips. Remote or home-office accommodations are possible as part of a hybrid workplace, with