Field Operations Performance Coach (Auto Dealers)

MSX International

Ann Arbor (MI)

Hybrid

USD 60,000 - 90,000

Full time

2 days ago

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Job summary

MSX International seeks an Operations Specialist to evaluate dealer fixed operations, identify inefficiencies, and drive performance improvements. You will coach dealer staff on sales techniques and customer service standards to align with Dealer and OEM business plans.

You will monitor progress, document actions, and share best practices for enhanced customer experience. You will travel to dealer locations for on-site support and evaluations and collaborate with management to implement

Qualifications

Experience in dealer or aftermarket automotive service operations.
Strong coaching and mentoring skills with ability to motivate dealer staff.
Excellent analytical skills to evaluate performance metrics and identify improvement opportunities.
Strong communication and interpersonal skills to build relationships with dealer staff and management.

Responsibilities

Evaluate current dealer operations to identify inefficiencies and opportunities for improvement.
Coach and mentor dealer staff on sales techniques and customer service standards.
Monitor dealer progress and provide ongoing feedback and support between visits.
Document actions taken and provide recommendations from on-site visits.
Implement best practices in customer service and sales to improve the customer experience.
Track and report key performance metrics and recognize successes.
Collaborate with dealership management to develop and implement continuous improvement plans.