Field Operations Support Assistant

Service Corporation International; Corpus Christi (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

Service Corporation International is seeking a courteous and detail-oriented administrative professional to provide clerical support across funeral home, cemetery, or crematory facilities. You will greet families, prepare certificates and paperwork, process payments, and coordinate memorial orders with internal teams.

A high level of confidentiality and empathy is essential. The role requires basic MS Office skills, 1–2 years in an office or customer-service setting, and strong organizational

Qualifications

• High School or equivalent required.
• 1–2 years of office clerical or customer service experience preferred.
• Strong verbal and written communication skills essential.
• Excellent organization and attention to detail expected.

Responsibilities

• Prepare death certificates, prayer cards and related documents.
• Complete permits and certificates as required.
• Process Veteran’s paperwork and monument placement paperwork.
• Ensure accurate documentation to support products and services per regulations and company rules.
• Assist with obituaries and coordination with Location Management, Sales, and payroll as needed.
• Greet clients and respond to inquiries via phone, internet, and in person.
• Maintain confidentiality and demonstrate compassion in client interactions.

Skills

Verbal and written communication

Organizational skills

Confidentiality

Compassion and integrity

Detail oriented

Basic mathematics

Education

High School Diploma or equivalent

Tools

MS Office Suite

Job description

Our associates celebrate lives. We celebrate our associates.

Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

JOB RESPONSIBILITIES

• Prepares death certificates, prayer cards and related documents
• Completes required permits and or certificates
• Prepares and processes Veteran’s Paperwork
• Prepares marker monument placement paperwork
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
• Orders office supplies
• Oversees the processing of installation orders to grounds and maintenance departments
• Processes accounts payable transactions
• Assists with the preparation of obituaries
• Assists Location Management, Sales, Family Service Counselors and payroll as needed
• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family’s needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in person
• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

MINIMUM REQUIREMENTS

Education

• High School or equivalent

Experience

• 1 - 2 years of experience in an office clerical or customer service capacity required
• Experience working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities

• Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
• MS Office Suite experience preferred
• Basic mathematics skills required
• Good verbal and written communication skills
• Strong organizational skills and detail oriented
• High level of compassion and integrity
• Ability to maintain confidentiality

Postal Code: 78415

Category (Portal Searching): Administration and Clerical

Job Location: US-TX - Corpus Christi