Field Operations Support Assistant

Service Corporation International; Jacksonville (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Service Corporation International in Jacksonville, FL, seeks an administrative assistant to provide clerical support to a funeral home, cemetery, crematory, or combination of facilities. You will greet the public and convey information on services with empathy and accuracy.

The role requires 1–2 years in office clerical or customer service, proficiency with MS Office, and strong organizational and communication skills.

Qualifications

• High School or equivalent required.
• 1 - 2 years of office clerical or customer service experience required.
• Experience in a fast-paced, customer-focused environment preferred.
• Working knowledge of office equipment (computers, calculators, copiers, printers, fax) preferred.
• MS Office Suite experience preferred.
• Good verbal and written communication skills.
• Strong organizational skills and attention to detail.
• High level of compassion and integrity; confidentiality must be maintained.

Responsibilities

• Greet the public and provide information on services offered with empathy.
• Prepare death certificates, prayer cards and related documents.
• Process payments and contracts; oversee accounts payable transactions.
• Coordinate memorials and inventory for vaults and markers; order office supplies.
• Assist with obituaries and payroll as needed; backup to Receptionist.
• Maintain confidential client information and communicate needs to staff.
• Support Location Management, Sales and Family Service Counselors as needed.

Skills

Verbal and written communication

Organizational skills

Attention to detail

Compassion

Integrity

Confidentiality

Education

High School or equivalent

Tools

MS Office Suite

Job description

Our associates celebrate lives. We celebrate our associates.

Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

Job Responsibilities

• Prepares death certificates, prayer cards and related documents
• Completes required permits and or certificates
• Prepares and processes Veteran’s Paperwork
• Prepares marker monument placement paperwork
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
• Orders office supplies
• Oversees the processing of installation orders to grounds and maintenance departments
• Processes accounts payable transactions
• Assists with the preparation of obituaries
• Assists Location Management, Sales, Family Service Counselors and payroll as needed
• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family’s needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in person
• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

Minimum Requirements

Education

• High School or equivalent

Experience

• 1 - 2 years of experience in an office clerical or customer service capacity required
• Experience working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities

• Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
• MS Office Suite experience preferred
• Basic mathematics skills required
• Good verbal and written communication skills
• Strong organizational skills and detail oriented
• High level of compassion and integrity
• Ability to maintain confidentiality

Postal Code: 32207

Category (Portal Searching): Administration and Clerical

Job Location: US-FL - Jacksonville