Field Operations Support Assistant

Service Corporation International; Colton (CA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Health Savings Account

Flexible Spending Accounts

Sick Leave

Disability Insurance

Life Insurance

401(k) Retirement Plan with Company匹

Job summary

Service Corporation International is seeking an administrative/clerical professional to support a funeral home, cemetery, or crematory facility in Colton, CA. You will greet families, provide information, and assist with paperwork and payments.

The role emphasizes empathy, accuracy, and confidentiality in a fast-paced environment. The position requires 1–2 years of office or customer service experience, High School diploma or equivalent, and proficiency with MS Office.

Qualifications

• 1-2 years of experience in an office clerical or customer service capacity.
• Experience in a fast-paced, customer-focused professional environment.
• Strong written and verbal communication skills.

Responsibilities

• Greet the public and provide information on services offered.
• Prepare and process documents such as death certificates and permits.
• Receive and process payments and contracts.
• Coordinate ordering of memorials and related products.
• Assist with obituaries and support other staff as needed.
• Maintain confidentiality and compassionate communication with client families.

Skills

Communication skills

Organizational skills

Compassion and integrity

Confidentiality

Education

High School or equivalent

Tools

MS Office Suite

Job description

Our associates celebrate lives. We celebrate our associates.

Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

Job Responsibilities

• Prepares death certificates, prayer cards and related documents
• Completes required permits and or certificates
• Prepares and processes Veteran’s Paperwork
• Prepares marker monument placement paperwork
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
• Orders office supplies
• Oversees the processing of installation orders to grounds and maintenance departments
• Processes accounts payable transactions
• Assists with the preparation of obituaries
• Assists Location Management, Sales, Family Service Counselors and payroll as needed
• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family’s needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in person
• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

Minimum Requirements

Education

• High School or equivalent

Experience

• 1 - 2 years of experience in an office clerical or customer service capacity required
• Experience working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities

• Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
• MS Office Suite experience preferred
• Basic mathematics skills required
• Good verbal and written communication skills
• Strong organizational skills and detail oriented
• High level of compassion and integrity
• Ability to maintain confidentiality

Compensation

Salary: $19.00/hr.

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts (health care and dependent care)
• Health Savings Account with Company Contribution
• Sick Leave
• Short-Term Disability
• Long-Term Disability
• Life Insurance
• Voluntary Accidental Death or Dismemberment Insurance
• Dependent Life Insurance
• SCI 401(k) Retirement Savings Plan with Company match
• Employee Assistance Program

Postal Code: 92324

Category (Portal Searching): Administration and Clerical

Job Location: US-CA - Colton