Field Operations Support Assistant (part-time)

Uloop Inc.; Miami (FL); On-site; USD 15,000 - 20,000; Part time

Job summary

Uloop Inc. is seeking a part-time administrative support professional for the Caballero Rivero Southern Funeral Home in North Miami, FL. The role involves greeting the public, processing important documents, and ensuring compliance with regulations.

Candidates should have a High School diploma and 1-2 years of customer service experience. The ideal candidate will demonstrate compassion, strong organizational skills, and proficiency in MS Office. Responsibilities also include ensuring accurate documentation and assisting with various office tasks.

Qualifications

• 1-2 years in an office clerical or customer service capacity required.
• Experience in a customer-focused and fast-paced professional environment.

Responsibilities

• Prepares death certificates, prayer cards and related documents.
• Completes required permits and certificates.
• Greets family members and friends.
• Communicates client family's needs to staff promptly.

Skills

Communication skills

Organizational skills

Compassion and integrity

Basic mathematics skills

MS Office Suite

Education

High School or equivalent

Job description

Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

Job Responsibilities

• Prepares death certificates, prayer cards and related documents
• Completes required permits and or certificates
• Prepares and processes Veteran's paperwork
• Prepares marker monument placement paperwork
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
• Orders office supplies
• Oversees the processing of installation orders to grounds and maintenance departments
• Processes accounts payable transactions
• Assists with the preparation of obituaries
• Assists Location Management, Sales, Family Service Counselors and payroll as needed
• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family's needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in person
• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

Minimum Requirements

• Education: High School or equivalent
• Experience: 1–2 years in an office clerical or customer service capacity required
• Experience: Working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities

• Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
• MS Office Suite experience preferred
• Basic mathematics skills required
• Good verbal and written communication skills
• Strong organizational skills and detail oriented
• High level of compassion and integrity
• Ability to maintain confidentiality

Location: Caballero Rivero Southern Funeral Home, North Miami, FL (Part Time)