Field Operations Support Assistant

Service Corporation International; Chicago (IL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible Spending Accounts (healthcare

Health Savings Account with Company

Sick Leave

Short-Term Disability

Long-Term Disability

Life Insurance

Voluntary AD&D Insurance

Dependent Life Insurance

401(k) Retirement Savings Plan with 2%

Job summary

Service Corporation International seeks an office clerk to support funeral home operations in Chicago. You will prepare documents, handle schedules and contracts, and assist with obituaries and memorial orders. The role requires compassion, confidentiality, and strong MS Office skills.

Ideal candidates have 1–2 years in a fast-paced, client-focused environment and excellent written and verbal communication abilities. On-site position with comprehensive benefits and daily responsibilities.

Qualifications

• High School diploma or equivalent required.
• 1–2 years in office clerical or customer service roles preferred.
• Proficiency with MS Office and basic mathematics expected.

Responsibilities

• Prepares death certificates, prayer cards and related documents.
• Completes required permits and certificates and processes Veteran's paperwork.
• Assists with obituaries and coordinates memorial orders.
• Receives payments and contracts; maintains schedules and reports.
• Greets family members and communicates needs to staff with empathy.
• Maintains confidentiality and supports various departments as needed.
• Operates standard office equipment and ensures accurate records.

Skills

MS Office

Verbal and written communication

Organization

Attention to detail

Confidentiality

Education

High School diploma

Tools

Office equipment

Job description

Our associates celebrate lives. We celebrate our associates.

Job Responsibilities

• Prepares death certificates, prayer cards and related documents
• Completes required permits and or certificates
• Prepares and processes Veteran's Paperwork
• Prepares marker monument placement paperwork
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
• Orders office supplies
• Oversees the processing of installation orders to grounds and maintenance departments
• Processes accounts payable transactions
• Assists with the preparation of obituaries
• Assists Location Management, Sales, Family Service Counselors and payroll as needed
• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family's needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in person
• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

Minimum Requirements

Education

• High School or equivalent

Experience

• 1 - 2 years of experience in an office clerical or customer service capacity required
• Experience working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities

• Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
• MS Office Suite experience preferred
• Basic mathematics skills required
• Good verbal and written communication skills
• Strong organizational skills and detail oriented
• High level of compassion and integrity
• Ability to maintain confidentiality

Pay

$20.00/Hourly

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts (health care and dependent care)
• Health Savings Account with Company Contribution
• Sick Leave
• Short-Term Disability
• Long-Term Disability
• Life Insurance
• Voluntary Accidental Death or Dismemberment Insurance
• Dependent Life Insurance
• SCI 401(k) Retirement Savings Plan with Company match
• Employee Assistance Program

Postal Code: 60638

Category (Portal Searching): Administration and Clerical

Job Location: US-IL - Chicago