Field Operations Support Assistant

Service Corporation International; Yakima (WA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) Retirement Savings Plan

Sick Leave

Job summary

Service Corporation International in Yakima, WA is seeking an administrative assistant to provide clerical support for funeral home services. You will greet families, manage documents such as death certificates and veteran papers, process payments, and assist with obituaries, while coordinating memorial orders and maintaining schedules.

We value empathy, confidentiality and strong organizational skills. A high school diploma is required, with 1–2 years of office experience and proficiency in MS

Qualifications

• 1–2 years of office clerical or customer service experience.
• Experience in a fast-paced, customer-focused professional environment.
• Ability to maintain confidentiality and demonstrate empathy.

Responsibilities

• Greet and assist visitors and customers in a courteous manner.
• Prepare and process documents (death certificates, permits, veteran’s paperwork).
• Coordinate orders and inventory for memorial products and related services.
• Process payments and contracts accurately.
• Maintain daily schedules, reports, and documents.
• Assist with obituaries and communicate client needs promptly.

Skills

Office equipment knowledge

MS Office Suite

Verbal and written communication

Organizational skills

Confidentiality

Compassion and empathy

Education

High School or equivalent

Tools

MS Office Suite

Job description

Our associates celebrate lives. We celebrate our associates.

Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

Job Responsibilities

• Prepares death certificates, prayer cards and related documents
• Completes required permits and or certificates
• Prepares and processes Veteran’s Paperwork
• Prepares marker monument placement paperwork
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
• Orders office supplies
• Oversees the processing of installation orders to grounds and maintenance departments
• Processes accounts payable transactions
• Assists with the preparation of obituaries
• Assists Location Management, Sales, Family Service Counselors and payroll as needed
• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family’s needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in person
• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

Minimum Requirements Education

• High School or equivalent

Experience

• 1 – 2 years of experience in an office clerical or customer service capacity required
• Experience working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities

• Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
• MS Office Suite experience preferred
• Basic mathematics skills required
• Good verbal and written communication skills
• Strong organizational skills and detail oriented
• High level of compassion and integrity
• Ability to maintain confidentiality

Language Compensation

Bilingual in Spanish preferred not required

$18.00 – $20.00/hr

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts (health care and dependent care)
• Health Savings Account with Company Contribution
• Sick Leave
• Short-Term Disability
• Long-Term Disability
• Life Insurance
• Voluntary Accidental Death or Dismemberment Insurance
• Dependent Life Insurance
• SCI 401(k) Retirement Savings Plan with Company match
• Employee Assistance Program

Postal Code: 98901

Category (Portal Searching): Administration and Clerical

Job Location: US-WA – Yakima