Field Operations Support Assistant

Service Corporation International; Columbus (GA); On-site; USD 30,000 - 42,000; Full time

Job summary

Service Corporation International seeks an administrative assistant for Parkhill Cemetery in Columbus, GA. The role involves greeting families, processing documentation, and coordinating memorials with internal teams.

The ideal candidate has 1–2 years in clerical/customer service roles, strong communication, and proficiency with MS Office. This full-time position is based on-site at Parkhill Cemetery, 31907, with duties across office and family service tasks.

Qualifications

• 1-2 years of office clerical or customer service experience.
• Strong communication and organizational skills.
• Confidential handling of sensitive information required.
• Proficiency with MS Office and standard office equipment required.

Responsibilities

• Prepares death certificates, prayer cards and related documents.
• Completes required permits and/or certificates.
• Processes Veteran’s Paperwork and monument placement paperwork.
• Ensures documentation to support requested products and services complies with regulations and company rules.
• Distributes daily schedules, reports and documents.
• Receives and processes payments and contracts.
• Coordinates ordering of memorials and related products and manages storage inventory for vaults and markers.
• Oversees installation orders with grounds and maintenance departments.
• Processes accounts payable transactions.
• Assists with obituaries and payroll as needed.
• Greets family members and conveys empathy while communicating needs to staff.

Skills

MS Office Suite

Verbal & written communication

Organization & detail

Confidentiality

Customer service

Education

High School Diploma or equivalent

Tools

Copiers & Fax

MS Office Suite

Job description

Our associates celebrate lives. We celebrate our associates.

Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

JOB RESPONSIBILITIES

• Prepares death certificates, prayer cards and related documents
• Completes required permits and or certificates
• Prepares and processes Veteran’s Paperwork
• Prepares marker monument placement paperwork
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
• Orders office supplies
• Oversees the processing of installation orders to grounds and maintenance departments
• Processes accounts payable transactions
• Assists with the preparation of obituaries
• Assists Location Management, Sales, Family Service Counselors and payroll as needed
• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family’s needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in person
• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

MINIMUM REQUIREMENTS

Education

• High School or equivalent

Experience

• 1 - 2 years of experience in an office clerical or customer service capacity required
• Experience working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities

• Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
• MS Office Suite experience preferred
• Basic mathematics skills required
• Good verbal and written communication skills
• Strong organizational skills and detail oriented
• High level of compassion and integrity
• Ability to maintain confidentiality

Postal Code: 31907

Category (Portal Searching): Administration and Clerical

Job Location: US-GA - Columbus

Job Profile ID: F00216

Time Type: Full time

Location Name: Parkhill Cemetery