Field Operations Support Assistant

Service Corporation International; Corona, Northern (CA, KY); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Health Savings Account

401(k) Retirement Savings Plan

Paid Time Off

Long-Term Disability

Life Insurance

Job summary

Service Corporation International is seeking an administrative associate at Pacific View Memorial Park in Corona Del Mar, CA. The role supports funeral home, cemetery or crematory operations, greets clients, and provides information with empathy to meet service expectations.

Responsibilities include handling certificates, documents, payments, obituaries, and coordination with various departments. Requires 1–2 years in office clerical or customer service and HS diploma; compensation is

Qualifications

• 1-2 years of office clerical or customer service experience
• Experience in a customer-focused and fast-paced professional environment
• High School or equivalent education

Responsibilities

• Greet clients and manage inquiries with empathy
• Prepare and process death certificates, permits and related documents
• Coordinate memorial products and grounds/maintenance orders
• Process payments and contracts
• Assist with obituaries and payroll as needed
• Assist Location Management, Sales and Family Service Counselors as required
• Occasional receptionist backup and front-desk support
• Maintain confidentiality and professional relationships with county clerk, medical examiner and physicians

Skills

Strong organizational skills

Good verbal and written communication

Attention to detail

Compassion and integrity

Confidentiality

MS Office Suite

Education

High School diploma or equivalent

Tools

MS Office Suite

Job description

Our associates celebrate lives. We celebrate our associates.

Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

JOB RESPONSIBILITIES

• Prepares death certificates, prayer cards and related documents
• Completes required permits and or certificates
• Prepares and processes Veteran’s Paperwork
• Prepares marker monument placement paperwork
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
• Orders office supplies
• Oversees the processing of installation orders to grounds and maintenance departments
• Processes accounts payable transactions
• Assists with the preparation of obituaries
• Assists Location Management, Sales, Family Service Counselors and payroll as needed
• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family’s needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in person
• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

MINIMUM REQUIREMENTS

Education

• High School or equivalent

Experience

• 1 - 2 years of experience in an office clerical or customer service capacity required
• Experience working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities

• Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
• MS Office Suite experience preferred
• Basic mathematics skills required
• Good verbal and written communication skills
• Strong organizational skills and detail oriented
• High level of compassion and integrity
• Ability to maintain confidentiality

Compensation:

Salary: $22.00/Hr - $25.00/hr

Benefits:

Medical*Dental*Vision*Flexible Spending Accounts (health care and dependent care) *Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance Program

Postal Code: 92625

Category (Portal Searching): Administration and Clerical

Job Location: US-CA - Corona Del Mar

Job Profile ID: F00216

Time Type: Full time

Location Name: Pacific View Memorial Park