Field Operations Support Assistant

Service Corporation International; Huntsville (AL); On-site; USD 56,554 - 90,487; Full time

Job summary

A leading service provider in Huntsville, AL is seeking an Entry-level Office Associate. Responsibilities include preparing certificates, managing customer inquiries, and assisting with various office tasks. The ideal candidate should possess a high school diploma and have 1-2 years of experience in a clerical or customer service role. Skills in MS Office, along with strong verbal and written communication abilities, are essential. A compassionate attitude and organizational skills are crucial for success in this role.

Qualifications

• 1-2 years of experience in an office clerical or customer service role required.
• Experience in a customer-focused, fast-paced environment is required.

Responsibilities

• Prepare death certificates, prayer cards, and related documents.
• Handle payments and contracts.
• Assist Location Management and Sales.
• Process accounts payable transactions.

Skills

Verbal communication

Written communication

Organizational skills

Compassion

Basic mathematics

Office equipment proficiency

Education

High School or equivalent

Tools

MS Office Suite

Job description

2 days ago Be among the first 25 applicants

Our associates celebrate lives. We celebrate our associates.

Job Responsibilities

• Prepares death certificates, prayer cards and related documents
• Completes required permits and or certificates
• Prepares and processes Veteran’s Paperwork
• Prepares marker monument placement paperwork
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
• Orders office supplies
• Oversees the processing of installation orders to grounds and maintenance departments
• Processes accounts payable transactions
• Assists with the preparation of obituaries
• Assists Location Management, Sales, Family Service Counselors and payroll as needed
• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family’s needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in person
• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

Minimum Requirements

Education

• High School or equivalent

Experience

• 1 - 2 years of experience in an office clerical or customer service capacity required
• Experience working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities

• Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
• MS Office Suite experience preferred
• Basic mathematics skills required
• Good verbal and written communication skills
• Strong organizational skills and detail oriented
• High level of compassion and integrity
• Ability to maintain confidentiality

Postal Code: 35811

Category (Portal Searching): Administration and Clerical

Job Location: US-AL - Huntsville

Seniority level: Entry level

Employment type: Full-time

Job function: Management and Manufacturing

Industries: Individual and Family Services

Huntsville, AL $56,554.00-$90,487.00 6 days ago