Field Operations Support Assistant

Service Corporation International; Corpus Christi (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

Service Corporation International is seeking an Administrative Assistant at our Corpus Christi location to support funeral home operations. You will greet families, provide information on services, and assist with day-to-day clerical tasks in a compassionate, confidential manner.

Responsibilities include processing documents such as death certificates and veteran paperwork, handling payments, coordinating memorial orders, and supporting staff including reception.

Qualifications

• Education: High School diploma or equivalent.
• 1–2 years in an office clerical or customer service role.
• Experience in a fast-paced, customer-focused environment.

Responsibilities

• Greets guests and provides information about services with empathy.
• Prepares death certificates, prayer cards and related documents.
• Processes payments and contracts; coordinates memorial orders.
• Assists with obituaries and supports location management and payroll as needed.
• Acts as receptionist backup and handles inquiries via phone, email, and in person.
• Maintains confidentiality and professional relationships with county clerk and medical examiner.

Skills

Verbal and written communication

Organizational skills

Attention to detail

Confidentiality and integrity

Compassion

Office equipment proficiency

Education

High School diploma or equivalent

Tools

MS Office Suite

Job description

Our associates celebrate lives. We celebrate our associates.Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.JOB RESPONSIBILITIESPrepares death certificates, prayer cards and related documentsCompletes required permits and or certificatesPrepares and processes Veteran’s PaperworkPrepares marker monument placement paperworkEnsures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rulesPrepares and distributes daily schedules, reports, and documentsReceives and processes payments and contractsCoordinates the ordering of memorials and related products and the control of storage inventory for vaults and markersOrders office suppliesOversees the processing of installation orders to grounds and maintenance departmentsProcesses accounts payable transactionsAssists with the preparation of obituariesAssists Location Management, Sales, Family Service Counselors and payroll as neededActs as backup to ReceptionistGreets family members and friendsCommunicates client family’s needs promptly and accurately to the appropriate staff memberConveys a sense of concern and empathy with client family members at all timesResponds to customer inquiries via telephone, internet and in personMaintains professional and cooperative relationships with county clerk, medical examiner and physiciansMINIMUM REQUIREMENTSEducationHigh School or equivalentExperience1 - 2 years of experience in an office clerical or customer service capacity requiredExperience working in a customer-focused and fast-paced professional environment requiredKnowledge, Skills & AbilitiesWorking knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experienceMS Office Suite experience preferredBasic mathematics skills requiredGood verbal and written communication skillsStrong organizational skills and detail orientedHigh level of compassion and integrityAbility to maintain confidentialityPostal Code: 78415Category (Portal Searching): Administration and ClericalJob Location: US-TX - Corpus Christi