Field Operations Support Assistant

Service Corporation International; Los Angeles (CA); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

401(k)

Part-time schedule

Job summary

Service Corporation International in Mission Hills, CA is seeking a part-time administrative associate to provide clerical support for funeral home, cemetery or related facilities. You will greet families, answer inquiries, process documents, and coordinate memorial orders with empathy and professionalism.

This role handles death certificates, permits, payments, scheduling, and basic payroll assistance while maintaining confidentiality.

Qualifications

• High School diploma or equivalent.
• 1–2 years of office clerical or customer service experience.
• Strong verbal and written communication skills.
• Confidentiality and discretion required.
• Compassion and integrity in handling sensitive matters.

Responsibilities

• Greets clients and provides information on services offered.
• Prepares and processes death certificates, permits and veteran paperwork.
• Processes payments and contracts; handles accounts payable tasks.
• Coordinates ordering of memorials and related products; manages storage inventory.
• Assists with obituaries and payroll; backup to Receptionist as needed.
• Maintains professional relationships with county clerk, medical examiner and physicians.

Skills

Communication skills

Organizational skills

Compassion & integrity

Confidentiality

Education

High school diploma or equivalent

Tools

MS Office

Office equipment

Job description

Our associates celebrate lives. We celebrate our associates.Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.JOB RESPONSIBILITIESPrepares death certificates, prayer cards and related documentsCompletes required permits and or certificatesPrepares and processes Veteran’s PaperworkPrepares marker monument placement paperworkEnsures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rulesPrepares and distributes daily schedules, reports, and documentsReceives and processes payments and contractsCoordinates the ordering of memorials and related products and the control of storage inventory for vaults and markersOrders office suppliesOversees the processing of installation orders to grounds and maintenance departmentsProcesses accounts payable transactionsAssists with the preparation of obituariesAssists Location Management, Sales, Family Service Counselors and payroll as neededActs as backup to ReceptionistGreets family members and friendsCommunicates client family’s needs promptly and accurately to the appropriate staff memberConveys a sense of concern and empathy with client family members at all timesResponds to customer inquiries via telephone, internet and in personMaintains professional and cooperative relationships with county clerk, medical examiner and physiciansMINIMUM REQUIREMENTSEducationHigh School or equivalentExperience1 - 2 years of experience in an office clerical or customer service capacity requiredExperience working in a customer-focused and fast-paced professional environment requiredKnowledge, Skills & AbilitiesWorking knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experienceMS Office Suite experience preferredBasic mathematics skills requiredGood verbal and written communication skillsStrong organizational skills and detail orientedHigh level of compassion and integrityAbility to maintain confidentialityCompensation:Salary: $18.50/hr.Benefits:Part-time associates working an average 20 hours a week may be eligible for 401(k).As part of your pre-employment background check, your criminal conviction history will be verified given that this role requires the following material job duties: Working around and/or handling deceased and working around families and colleaguesConvictions creating a direct, adverse, and negative relationship with the identified job duties may result in withdrawal of a conditional job offer.Postal Code: 91345Category (Portal Searching): Administration and ClericalJob Location: US-CA - Mission Hills