Field Operations Supervisor & Training Leader

Savers, Inc.; Elmwood (CT); On-site; USD 29,000 - 36,000; Full time

Job summary

Savers, Inc. is seeking an Associate Manager to lead field operations across multiple sites in the Northeast. You will coach teams, ensure exceptional donor service, and help manage day-to-day field activities.

The role requires supervising staff, coordinating talent onboarding, and maintaining site supplies while traveling between locations. A high school diploma and strong organizational skills are essential.

Qualifications

• Minimum of 2 years in a supervisory customer service role leading 10 or more team members.
• High school degree or equivalent required.
• Strong leadership and team coaching abilities are essential.
• Proven customer service excellence and reliability are important.

Responsibilities

• Train and coach the Associate Manager in Training role and new team members on company policies.
• Engage in the field with oversight to 20 to 30 sites regularly.
• Manage personnel duties including hiring, coaching, counseling, and onboarding activities.
• Coordinate with Area Manager on talent selection and onboarding processes.
• Oversee supplies, assets, and maintenance requests at each site.

Skills

Leadership

Customer service

Communication

Problem solving

Travel readiness

Education

High school degree or equivalent

Tools

Microsoft Office

Job description

Savers, Inc. is seeking an Associate Manager to lead field operations across multiple sites in the Northeast. You will coach teams, ensure exceptional donor service, and help manage day-to-day field activities.

The role requires supervising staff, coordinating talent onboarding, and maintaining site supplies while traveling between locations. A high school diploma and strong organizational skills are essential.