Field Operations Supervisor – Telecom & Cable

ITG Communications, LLC; Austin (TX); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Employee training programs

Job summary

ITG Communications, LLC is seeking a results-driven Operations Supervisor to lead a team of field technicians delivering telecom/broadband fulfilment services. You will allocate workloads, monitor performance, and ensure safety compliance while maintaining high client satisfaction.

You will also oversee training, conduct quality checks, and collaborate with QA to implement improvements, driving KPIs and operational efficiency across the team.

Qualifications

• 3–5 years in telecom/broadband field ops with 1 year of supervision.
• Associate degree or equivalent in technical field; relevant telecom certifications.
• Experience in work allocation and monitoring for customer-facing ops.
• Strong communication and problem-solving abilities.

Responsibilities

• Allocate work, manage daily schedules and supervise a team of up to 15 field technicians to execute the fulfilment operations work.
• Conduct quality checks and job site observations to ensure adherence to client standards.
• Perform truck inspections and ensure proper maintenance of company vehicles, equipment, tools.
• Address and resolve customer escalations and complaints with the objective of resolving issues at the earliest opportunity to ensure client and customer satisfaction.
• Implement safety protocols and ensure compliance among team members.
• Provide ongoing training and development for technicians, coordinate with Training Instructor for training and skill improvement.
• Participate in performance evaluations and disciplinary actions as needed to promote positive work environment.
• Collaborate with managers to achieve operational goals and KPIs and contribute to efficiency in operations.
• Coordinate with QA representatives to implement targeted improvement in work standards, training and skill development.

Skills

Leadership

Field operations

Customer service

Safety compliance

Problem solving

Education

Associate’s degree in technical field

Technical certifications (telecom/broadband)

Job description

ITG Communications, LLC is seeking a results-driven Operations Supervisor to lead a team of field technicians delivering telecom/broadband fulfilment services. You will allocate workloads, monitor performance, and ensure safety compliance while maintaining high client satisfaction.

You will also oversee training, conduct quality checks, and collaborate with QA to implement improvements, driving KPIs and operational efficiency across the team.